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The Operations Systems Admin is a pivotal member of Checkr’s Shared Services team, responsible for shaping how we scale and manage our evolving human and digital workforce. This role designs and implements systems that seamlessly support both human agents and digital workers, ensuring operational efficiency and long-term scalability. The ideal candidate balances forward-looking architecture with pragmatic, cost-effective execution, building the foundation for how work happens across Operations. Ultimately, this role ensures that every worker, human or digital, has the right tools, access, and systems at the right time.
Job Responsibility:
Own day-to-day user provisioning, deprovisioning, and role changes across the Operations tooling ecosystem, ensuring timely and compliant access for both FTE and BPO users
Manage credentialing workflows end-to-end, validating requests for completeness, proper approvals, and policy alignment
Act as the primary point of contact for tooling access requests submitted through the internal Jira queue
Triage and resolve low-complexity Tools & Systems tickets
escalate high-impact or system-wide issues promptly to the appropriate teams
Maintain accurate access records, license inventories, and role mappings to support internal audits, cost management, and security reviews
Partner with IT to coordinate SSO/Okta provisioning and ensure adherence to least-privilege access standards
Execute and track onboarding/offboarding processes for all users across Salesforce, Zendesk, Assembled, MaestroQA, Lessonly, Sprout, Autotab, and Talkdesk
Support incident response by documenting and escalating P1/P0 tooling incidents through defined operational channels
Identify inefficiencies or gaps in provisioning and access processes, propose improvements, and contribute to standard operating procedures
Participate in scheduled access reviews, internal audits, and data handling assessments involving PII
Maintain operational discipline and consistency across all tooling workflows in alignment with CX Operations and WFM policies
Requirements:
2-4 years of experience in Operations, IT support, or Customer Experience tooling environments
Familiarity with SaaS administration concepts - especially user provisioning, role management, and access control
Working knowledge of SSO/identity platforms (Okta, Google Workspace, etc.)
Strong organizational and documentation skills
ability to manage multiple tooling requests concurrently
Experience handling confidential or PII data securely and in compliance with company standards
English proficiency (written and verbal) sufficient to collaborate in a global environment
Detail-oriented, process-driven mindset with a focus on accuracy and accountability
Nice to have:
Experience with CRM or CX platforms such as Salesforce, Zendesk, Assembled, MaestroQA, or Talkdesk
Exposure to automation tools or scripts (e.g., Workato, Zapier, simple Python/Google Apps Script)
Experience working with distributed or BPO workforces
Prior experience contributing to process documentation or internal tooling playbooks
Strong collaboration skills and comfort working in cross-functional operational environments
What we offer:
A collaborative and fast-moving environment
Be part of an international company based in the United States
Learning and development reimbursement allowance
Competitive compensation and opportunity for professional and personal advancement
100% medical, dental, and vision coverage for employees and dependents
Additional vacation benefits of 5 extra days and flexibility to take time off
In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
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