Internal Service Engineer Job at Anasia Egypt for Trading (Cairo)

Internal Service Engineer

Location

Egypt , Cairo

Salary:

Not provided

Anasia Egypt for Trading

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering field (Preferred Mechanical /Electrical majors)
3 to 5 years of work experience preferably in the Same field
Proficiency in MS Office applications, CRM and PowerBI
Exceptional verbal communication and presentation skills
Excellent listening skills
Strong written communication skills
Self-motivated, with high energy and an engaging level of enthusiasm
Ability to occasionally travel and attend internal sales training
Ability to work individually and as part of a team
High level of integrity and work ethic

Job Responsibility

Take inquiries from customers and Qualify customer requests for quotations to ensure that a quote will meet the customers’ application and operational needs
Follow up on quotations and if there are any clarifications requested by the customer either technical or commercial
Negotiate Service orders within authority limits
Ensure the accuracy of Service orders before processing
Communicate any unforeseen delays or problems to clients
Collect /issue OIMs from the IS service Engineers team by the end of each month to submit to finance
issues service interventions, spare parts, and service quotations if required
Be the mediator between sales and service teams in terms of installation and repair scheduling
Respond to customer inquiries and provide technical advice and solutions
Make sure to service calls and provide proper scheduling for clients

Fulltime

Service Engineer, Field Service

Join us as a Service Engineer and take the lead in delivering exceptional servic...

Location

China , Wuxi

Salary:

Not provided

Valmet Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Mechanical Engineering or Process Equipment & Control Engineering
5–7 years of experience in manufacturing or equipment maintenance within the machinery or pulp industry
Proficiency in English (oral and written) for effective communication with global colleagues
Skilled in engineering software such as AutoCAD, SOLIDWORKS, CATIA, or Inventor
Ability to manage complex site work and travel frequently
Strong technical expertise in pulp mill equipment
Excellent problem-solving skills
Ability to work independently under pressure
Building internal and external networks
Maintaining a customer-focused mindset

Job Responsibility

Lead on-site installation and commissioning of equipment in pulp mills, ensuring compliance with safety and quality standards
Collaborate with Sales teams to identify opportunities and prepare technical solutions for Mechanical and Chemical pulp projects
Respond quickly to customer needs, providing feasible solutions with support from cross-functional teams
Coordinate service calls, repairs, and preventative maintenance based on Valmet standards
Document project progress, report findings, and share recommendations to improve service offerings

What we offer

Competitive pay
Comprehensive insurance
Vibrant workplace culture filled with team-building events and employee clubs
Flexible internal mobility program
Inspiring and challenging position in an international environment that fosters innovation and professional growth
Work on global projects
Leverage modern technology
Flexible working arrangements to support a healthy work-life balance

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
Excellent communication skills (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to the appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from the start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.

Job Responsibility

Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company’s quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Handling checks and reports that should be sent to clients
Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
Ensure that the incident management documentation process is being performed at a high level of quality
Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow

What we offer

Inclusive and respectful work environment
Open to people with disabilities.

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 1-2 years
Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
Excellent communication skills in French and English (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Monitor issues from start till resolution
Escalate unresolved problems to higher level of support
Ability to work under pressure and manage tight deadlines
Experience in handling international (European & US, and Asia Pacific Geographics) clients

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat
Categorize and record reported queries and provide solutions
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL and company's quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for resolution
Tracking and documenting any changes made to the KB article and creating KB articles

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Cross Technology Service Delivery Field Support Engineer (L2) - Security Engineer

The Cross Technology Service Delivery Security Support Engineer (L2) role at NTT...

Location

Philippines , Makati

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 4 to 6 years of total experience
Minimum 2 to 3 years as a Network Security support resource
Degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Required certification: Check Point Certified Security Administrator (CCSA) or Check Point Certified Expert (CCSE) or Check Point Certified Cloud Specialist (CCCS) or Check Point Certified VSX Specialist or Check Point Certified Maestro Expert or Cisco Certified Network Associate - Enterprise or Cisco Certified Network Associate - Security or Cisco Certified Network Professional – Enterprise or Cisco Certified Network Professional – Security
Experience with troubleshooting and providing support in security/network/data center/systems/monitoring Services within a medium to large ICT organization
Working knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Center, Telephony, Exchange, Cloud, Backup, etc.)
Handled security products like Firewalls, Cloud Security and SASE (i.e Check Point NGFW, Check Point CloudGuard, Check Point Harmony, etc.)

Job Responsibility

Provide a managed service to clients to ensure their IT infrastructure and systems remain operational
Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service
Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA)
Contribute to / support on project work as and when required
Monitor client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfill approved requests following agreed procedures
Provide telephone or chat support to clients when required

What we offer

Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive
Part of a global company that is a $30+ billion business and technology services leader
Committed to accelerating client success and positively impacting society through responsible innovation
Global Top Employer with experts in more than 50 countries
Equal Opportunity Employer with a global culture that embraces diversity

Fulltime

Field Service Engineer 2

As a Field Service Engineer at Lam, you will step into the limelight of customer...

Location

Taiwan , Hsinchu

Salary:

Not provided

Lam Research

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience
or an advanced degree without experience
or equivalent work experience
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed

Job Responsibility

Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites
Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
Maintain records and reports to coordinate activities between Lam and the customer
Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
Transparently discuss opportunities and challenges with customer to increase trust
Update customer on status of Lam tools as needed

Fulltime

Field Service Engineer 2

As a Field Service Engineer at Lam, you will step into the limelight of customer...

Location

China , Shenzhen

Salary:

Not provided

Lam Research

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience
or an advanced degree without experience
or equivalent work experience
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed
This is a graduate eligible role

Job Responsibility

Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites
Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
Maintain records and reports to coordinate activities between Lam and the customer
Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
Transparently discuss opportunities and challenges with customer to increase trust
Update customer on status of Lam tools as needed

Fulltime

Select Country

Internal Service Engineer

Job Responsibility

Requirements

Looking for more opportunities?

Internal Service Engineer

Internal Service Engineer

Service Engineer, Field Service

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support

Cross Technology Service Delivery Field Support Engineer (L2) - Security Engineer

Field Service Engineer 2

Field Service Engineer 2

Our AI answers in your language