CrawlJobs Logo

Internal Service Engineer

anasia.com Logo

Anasia Egypt for Trading

Location Icon

Location:
Egypt , Cairo

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Responsibility:

  • Take inquiries from customers and Qualify customer requests for quotations to ensure that a quote will meet the customers’ application and operational needs
  • Follow up on quotations and if there are any clarifications requested by the customer either technical or commercial
  • Negotiate Service orders within authority limits
  • Ensure the accuracy of Service orders before processing
  • Communicate any unforeseen delays or problems to clients
  • Collect /issue OIMs from the IS service Engineers team by the end of each month to submit to finance
  • issues service interventions, spare parts, and service quotations if required
  • Be the mediator between sales and service teams in terms of installation and repair scheduling
  • Respond to customer inquiries and provide technical advice and solutions
  • Make sure to service calls and provide proper scheduling for clients
  • Attend customer meetings if required
  • Maintain accurate records in the CRM system
  • Ensure compliance with local and international Trade Compliance and Quality Management procedures
  • Attend online and abroad training sessions to enhance product and process knowledge
  • Support industry managers in developing pricing and commercial strategies
  • Ensure Service activities align with departmental KPIs
  • Perform other duties as reasonably required

Requirements:

  • Bachelor's degree in Engineering field (Preferred Mechanical /Electrical majors)
  • 3 to 5 years of work experience preferably in the Same field
  • Proficiency in MS Office applications, CRM and PowerBI
  • Exceptional verbal communication and presentation skills
  • Excellent listening skills
  • Strong written communication skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Ability to occasionally travel and attend internal sales training
  • Ability to work individually and as part of a team
  • High level of integrity and work ethic

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Anasia Egypt for Trading - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Internal Service Engineer

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Total Experience Expected: 1-2 years
  • Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
  • Excellent communication skills in French and English (written & verbal)
  • Knowledge of the ITIL framework and practices
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Monitor issues from start till resolution
  • Escalate unresolved problems to higher level of support
  • Ability to work under pressure and manage tight deadlines
  • Experience in handling international (European & US, and Asia Pacific Geographics) clients
Job Responsibility
Job Responsibility
  • Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
  • Assist users with hardware, application, and software problems via phone, self-service, email, and chat
  • Categorize and record reported queries and provide solutions
  • Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
  • Log details of all incidents: alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use the supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL and company's quality management system
  • Escalate tickets to L2 and L3 as appropriate and follow up for resolution
  • Tracking and documenting any changes made to the KB article and creating KB articles
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities
  • Fulltime
Read More
Arrow Right

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
  • Excellent communication skills (written & verbal)
  • Sound knowledge of ITIL framework and practices
  • Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Categorize and record reported queries and provide solutions
  • Monitor issues from start till resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement
Job Responsibility
Job Responsibility
  • Handling calls, Emails, Chats, incidents, and events on the tickets
  • Log details of all incidents
  • Alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL, the company’s quality management system
  • Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Follow up with customers to identify areas of improvement
  • Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities
  • Fulltime
Read More
Arrow Right

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
  • Excellent communication skills (written & verbal)
  • Knowledge of the ITIL framework and practices
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to the appropriate technical teams
  • Categorize and record reported queries and provide solutions
  • Monitor issues from the start till resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
  • Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.
Job Responsibility
Job Responsibility
  • Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
  • Log details of all incidents: alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use the supplied checklists and ensure that the problems highlighted are followed up on
  • Maintain procedures that are compliant with ITIL, the company’s quality management system
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
  • Handling checks and reports that should be sent to clients
  • Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
  • Ensure that the incident management documentation process is being performed at a high level of quality
  • Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow
What we offer
What we offer
  • Inclusive and respectful work environment
  • Open to people with disabilities.
  • Fulltime
Read More
Arrow Right

Field Services Engineer

One of my key clients is a company that specializes in providing packaging solut...
Location
Location
United States
Salary
Salary:
Not provided
mackinnon-bruce.com Logo
Mackinnon Bruce International
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A fluent level of English is a must
  • Specialization in auto-mechanic, mechanical or electromechanical
  • Have experience as a Field Service Engineer or Maintenance Technician, either working in a plant or servicing packaging or beverage equipment
  • Minimum experience of 2 years is required
  • Availability to travel up to 90 %
Job Responsibility
Job Responsibility
  • Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications
  • Properly handle, check and transfer equipment non-conformities
  • Prepare Job Progress Chart and technical reports in reference to carried-out activities
  • Ensure ultimate internal and external customer satisfaction
  • FAT & SAT
  • Operator Training
  • Perform activities in line with the Standard Operating Procedures, coordination plan rules and customer rules
  • Report after sales opportunities detected on Customer site
  • Technical activities, troubleshooting and reporting deliverables
  • Report to the Installation Site Manager for team site activities
  • Fulltime
Read More
Arrow Right

Structural Engineer Intern

The Structural Engineer Intern will work with architects and other engineers to ...
Location
Location
United States , Little Rock
Salary
Salary:
Not provided
cromwell.com Logo
Cromwell Architects Engineers
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in civil or architectural engineering from an ABET accredited university
  • Passed the Fundamentals of Engineering Exam (FE)
  • Experience in Microsoft Office Suite: Word, Excel, Outlook
  • Communication and time management skills
  • Organizational skills and attention to detail
  • Analytical and problem-solving skills
  • Ability to prioritize tasks and work independently
  • Ability to work collaboratively in a team environment, including multi-disciplined design teams
Job Responsibility
Job Responsibility
  • Structural analysis and design of structural systems to meet load and serviceability requirements as well as architectural design
  • Evaluate structural deficiencies and provide rationale solutions
  • Work with REVIT technicians to develop structural plans and details
  • Edit structural specifications
  • Perform construction phase services: review shop drawings and submittals, respond to contractor’s requests for information, perform site visits, and write observation/field reports
  • Travel: Up to 10%
Read More
Arrow Right

Field Service Engineer

Work with a major participant in the semiconductor industry and directly support...
Location
Location
Germany , Dresden
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor degree or State-certified technical engineer in an Engineering field (e.g. Mechanical Engineering, Electrical Engineering or Mechatronics) or work experience
  • 2-5 years of relevant work experience
  • Experience with technical customer support
  • Strong hands-on and troubleshooting skills
  • Good communication skills, fluent in English and German desirable
  • Ability to work in a high-pressure environment
  • Strong logical thinking, problem solving skills and show attention to details
  • Take ownership and responsibility, be able to adapt to changing customer circumstances
  • Be a strong team player within a multi-cultural environment
  • Domestic and international travel may be required up to 20%
Job Responsibility
Job Responsibility
  • Diagnose, repair, and troubleshoot ASML's cutting-edge equipment
  • Guarantee equipment dependability and uptime
  • Carry out both preventative maintenance and corrective measures
  • Organize and safeguard resources to guarantee that all equipment and supplies are available when needed
  • Record and report technical actions
  • Compile crucial information, evaluate challenging circumstances, and put innovative solutions into action
  • Work in day/night shifts
  • Fulltime
Read More
Arrow Right

Software Engineer, I (Intern)

Fortune 500 clients and government agencies trust eGain AI knowledge solution to...
Location
Location
United States , Sunnyvale
Salary
Salary:
6000.00 USD / Month
pasantennas.com Logo
eGain
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pursuing a Bachelor’s degree in a STEM related field from a top-tier US university
Job Responsibility
Job Responsibility
  • Define, develop and maintain AI-powered software tools, services, and applications, collaborating with fellow software engineers
Read More
Arrow Right

Software Engineer, II (Intern)

Fortune 500 clients and government agencies trust eGain AI knowledge solution to...
Location
Location
United States , Sunnyvale
Salary
Salary:
7500.00 USD / Month
pasantennas.com Logo
eGain
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pursuing a Master’s degree in a STEM related field from a top-tier US university
Job Responsibility
Job Responsibility
  • Define, develop and maintain AI-powered software tools, services, and applications, collaborating with fellow software engineers
Read More
Arrow Right