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Hayley Dexis has an exciting opportunity available for an enthusiastic Internal Sales Trainee to join our well-established and experienced team based at our branch in Inverness. You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the role: You'll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone and using the full suite of Microsoft office applications such as Excel, Word and Outlook and Teams. You'll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value. We're looking for someone confident and proactive and who isn't afraid to get stuck into a range of tasks. You'll be highly customer service driven and come from an office / administrative or prior internal sales position. Our preference is for someone from a similar sector however are open to candidates from a wide range of backgrounds also. Working hours: 40 hours per week, Monday – Friday. 08:00 – 17:00 with 1hr lunch.
Job Responsibility:
Responding to incoming enquiries
Responding to customer queries and processing orders
Being on the phone and using Microsoft Office applications
Proactively follow up on outstanding customer enquiries
Prepare accurate quotations
Look for opportunities to upsell and add value
Requirements:
Full UK driving licence is essential
Prior internal sales experience or experience within a customer service / administrative environment
Excellent negotiation and communication skills
Self-motivated, with strong organisational and time-management skills
Ability to work independently and as part of a team
Work well under pressure in a fast-paced environment
Knowledge of MRO/Engineering products is desirable, however full training will be provided
Trade counter experience would be advantageous
Nice to have:
Knowledge of MRO/Engineering products
Trade counter experience
What we offer:
From 23 days annual leave (plus public/bank holidays) increased with length of service
Training provided through our own Hayley Academy
Company pension
Life Assurance cover (x2 salary)
Invitation to healthcare scheme
Wellness programmes
Uniform and PPE provided
Excellent opportunities and career prospects available