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Internal Sales Manager

United Kingdom, Reading · Job Posted January 20, 2026
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Job Description

A fantastic newly created opportunity has arisen for a results-driven Internal Sales Manager to lead a growing team of sales advisors in a busy and vibrant well-established B2C company near Reading. The ideal candidate will be proactive, will lead by example and be able to motivate a call centre sales team to achieve a high level of success and customer satisfaction. This is a busy, varied and exciting role with excellent earning potential.

Job Responsibility

  • Delivering against sales targets across multiple products and service
  • Achieving product and cross sell KPIs
  • Monitoring sales team performance
  • Ongoing monitoring of calls and behaviour
  • Providing support and advice to telesales teams
  • Ability to make quick, evidence-based decisions
  • Handling escalated customer enquiries from the sales team
  • Planning and implementing sales promotions and staff incentives
  • Ensure staff attendance and punctuality
  • Hosting daily sales meetings with team
  • Planning and implementing personal performance meetings
  • Working with HR to ensure smooth day to day operations
  • Plan and manage staff rotas
  • Staff coaching, training and development

Requirements

  • Proven B2C experience within a high-volume outbound telephone-based sales role
  • Prior experience leading an internal telesales team
  • Leadership/coaching ability to motivate to achieve KPIs and sales targets
  • Effective planning and communication skills
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