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A fantastic newly created opportunity has arisen for a results-driven Internal Sales Manager to lead a growing team of sales advisors in a busy and vibrant well-established B2C company near Reading. The ideal candidate will be proactive, will lead by example and be able to motivate a call centre sales team to achieve a high level of success and customer satisfaction. This is a busy, varied and exciting role with excellent earning potential.
Job Responsibility:
Delivering against sales targets across multiple products and service
Achieving product and cross sell KPIs
Monitoring sales team performance
Ongoing monitoring of calls and behaviour
Providing support and advice to telesales teams
Ability to make quick, evidence-based decisions
Handling escalated customer enquiries from the sales team
Planning and implementing sales promotions and staff incentives
Ensure staff attendance and punctuality
Hosting daily sales meetings with team
Planning and implementing personal performance meetings
Working with HR to ensure smooth day to day operations
Plan and manage staff rotas
Staff coaching, training and development
Requirements:
Proven B2C experience within a high-volume outbound telephone-based sales role
Prior experience leading an internal telesales team
Leadership/coaching ability to motivate to achieve KPIs and sales targets