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Join our team at Grant & Stone Electrical, a respected independent builder’s merchant serving the Southeast since 1987. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We’re expanding our team at our Hemel Hempstead Branch and are looking for a dependable Internal Sales Assistant to help us continue delivering excellent service to our trade and retail customers.
Job Responsibility:
Engage with customers both in-person and over the phone to address sales inquiries promptly and professionally
Work collaboratively with the sales team to meet and exceed sales targets
Maintain a deep understanding of our product offerings to provide accurate information and recommendations to customers
Assist in restocking inventory, maintaining stock levels, and ensuring the sales floor is organized
Build and nurture relationships with customers to foster loyalty and repeat business
Operate computer-based sales systems efficiently
training will be provided as needed
Support other branch activities as required, such as stock control and yard assistance
Requirements:
Previous experience in a customer-facing role, ideally within a retail or sales environment
Strong communication skills with a friendly and customer-focused demeanour
Ability to work effectively in a team environment to achieve common goals
Familiarity with sales processes and comfortable handling telephone inquiries
Basic computer proficiency: training will be provided for specific systems
Proactive attitude towards achieving sales targets and delivering excellent service