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We are BSS. With over 110 years of heritage, we are the UK’s leading distributor of heating, pipeline, process, and mechanical services equipment. As a proud part of Travis Perkins plc., the UK’s largest distributor of building materials, we provide an unrivalled service from over 1,400 branches across the Group. We combine technical expertise with a nationwide reach to ensure our customers get the products they need, with the smile they deserve. In this role, you’ll be at the heart of our Branch Sales Team. This is a fast-paced, relationship-driven position where your goal is to maximise every opportunity and help us expand our customer base. You aren't just taking orders; you are building the partnerships that keep the industry moving.
Job Responsibility
Maximise every opportunity and help expand our customer base
Develop friendly, professional rapport over the phone and via email
Handle customer enquiries with speed and accuracy, identifying new accounts and proactively upselling smart solutions
Coordinate with the wider branch team and our suppliers to ensure every transaction is smooth from start to finish
Involved in face-to-face customer service on our busy trade counter
Champion our non-negotiable safety culture
Requirements
Experience in a phone-based sales or customer service role
Ability to manage a busy inbox and a ringing phone while maintaining sharp attention to detail
Good numerical and computer skills
Self-motivated, enthusiastic, and highly organised
Sales-focused mindset
Product knowledge is a massive plus
Nice to have
Product knowledge
What we offer
Huge opportunities for career growth, including leadership training and development programmes across the Travis Perkins Group
Competitive salary with bonus earning potential
Enhanced pension scheme with matched contributions up to 10% (Conditions apply)
Group-wide discounts: 20% off at Toolstation, Travis Perkins, and wider savings across the group
Sociable hours with daytime hours and no evenings
Health & Wellbeing support, including DigiCare, Cycle to Work, and our Wellbeing Centre
ShareSave - own a piece of our collective success by investing in group shares