Internal Sales Administrator

• Provide outstanding customer service via phone and email, responding promptly and professionally to enquiries
• Accurately process sales orders, quotes, and pricing matrices
• Recommend alternative products based on cost, availability, or specifications
• Make follow-up calls to potential and existing customers to generate additional business
• Present pricing, credit terms, and product information in line with company procedures
• Handle customer complaints, stock checks, and technical queries
• Liaise with vendors to obtain accurate shipment and delivery information
• Collaborate with outside sales representatives to support account activities
• Proactively suggest products to enhance customer satisfaction and increase transaction profitability
• Educate customers on product features and benefits to support informed purchasing decisions
• Perform administrative tasks such as filing, creating call lists, and auditing pick tickets

• Strong customer service orientation with excellent communication skills
• Ability to manage difficult customer situations with professionalism and tact
• High attention to detail and accuracy in data entry and documentation
• Proven problem-solving skills and ability to develop alternative solutions
• Team player with the ability to work effectively across departments
• Proficiency in Microsoft Office and ability to learn internal systems

Sales experience and product knowledge within a distribution or technical environment is a plus

• 23 days annual leave + Bank Holidays (increasing up to 25 with service)
• annual bonus
• contributory pension scheme
• private medical insurance
• on site parking