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We are looking for an Internal Sales Account Manager to join the Sales team. The position is based at our Pembridge site in Herefordshire. This is a full time role working 39 hours per week, Monday - Friday. As an Internal Sales Account Manager (Sales Administrator) you will cover your own geographical area, handle sales calls/enquiries from distribution, builders merchants, contractors and architects and work as part of a team to maximise your area’s order intake figures. You will also provide support to Area Sales Managers who cover our Roofing and Structural products and assist with all other customer enquiries.
Job Responsibility
Handling and pricing sales enquiries using CRM
Liaising with Area Sales Managers
Offering excellent levels of customer service, achieving customers’ needs, whilst being aware of costs and all other implications
Undertaking stock checks on SAP
Liaising with planning to provide accurate delivery dates for stocked and non-stocked items
Processing and checking all orders scheduled within your area
Helping to meet daily budgets for your own geographical area
Communicating with transport, ensuring that the customer receives the order on time and in full
Efficiently processing complaints, returns and credit requests
Confirming quotations in writing via CRM
Ensuring that CRM is updated as and when required
Rectifying loading, administration and any other issues that occur
Requirements
Excellent Oral and written communication skills
Excellent organisational Skills
Strong workload prioritisation skills and ability to work under pressure
Nice to have
Experience in the use of SAP
Experience within a similar role
Experience of insulation Industry, building industry or roofing trade
What we offer
25 days Annual Leave (Plus Bank Holidays)
Profit Related Bonus
Contributory pension scheme
4 x salary Life Assurance
Enhanced Maternity, Paternity & Adoption Leave
Buy & Sell Annual Leave
Service Recognition Rewards
Supported Professional Development
Hyrbid working 3 days in the office, 2 days working from home