Internal Plumbing and Heating Sales Assistant Job at Fairalls Builders Merchants (Okehampton)

Job Description

Join our team at RGB, a respected independent builder’s merchant serving the Southwest since 1850. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Internal Plumbing and Heating Sales Assistant at Okehampton Branch. We are looking for a full time Internal Plumbing and Heating Sales Assistant, for the trade counter within our RGB Okehampton Branch. This position would be ideal for anyone who is currently or has recently worked in a similar trade counter environment ideally. In-house training for all computer and technical aspects of this role will be provided.

Job Responsibility

Work effectively as part of a team promoting the Company’s vision, values and aspirations at all times
Build effective relationships with customers thus optimising sales and customer service
Use initiative to identify and resolve customer/product problems or issues
Through initiative and ideas proactively identify new sales opportunities to assist in the maximising of sales and margin
Ensure that company policies with regard to computer systems procedures and administration are followed at all times
Develop personal product knowledge to enhance service to customers
Maintain a clean, tidy and frequently merchandised counter and shop
Ensure appropriate stock levels are maintained in line with company policy
Actively safeguard against theft of company goods or property by being security conscious at all times
Take a pro-active approach in ensuring the health and safety of staff and customers, reporting and responding to any potential H & S concerns/issues
Perform any other reasonable duty as may be required by the company

Requirements

Work effectively as part of a team promoting the Company’s vision, values and aspirations at all times
Build effective relationships with customers thus optimising sales and customer service
Use initiative to identify and resolve customer/product problems or issues
Through initiative and ideas proactively identify new sales opportunities to assist in the maximising of sales and margin
Ensure that company policies with regard to computer systems procedures and administration are followed at all times
Develop personal product knowledge to enhance service to customers
Maintain a clean, tidy and frequently merchandised counter and shop
Ensure appropriate stock levels are maintained in line with company policy
Actively safeguard against theft of company goods or property by being security conscious at all times
Take a pro-active approach in ensuring the health and safety of staff and customers, reporting and responding to any potential H & S concerns/issues
Perform any other reasonable duty as may be required by the company

Nice to have

Plumbing product knowledge
Experience in customer facing role

What we offer

Competitive salary
Pension scheme and paid holidays
Supportive team and positive work environment
Career development and training
Staff discount on building materials
Employee assistance program
Perks Membership (Discounts available in a variety of retailers)
Branded Uniform

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Internal Plumbing and Heating Sales Assistant

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