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Internal Operations Auditor

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Helpware

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Location:
United States

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

Helpware is evolving into an AI-enabled, solution-led Business Process Management (BPM) company. The Internal Operations Auditor will play a critical role in ensuring that our global delivery model operates with consistency, efficiency, scalability, and strong governance while enabling innovation. This role is responsible for designing and building the company’s Operations Audit function from the ground up in close partnership with the SVP of Operations. The auditor will evaluate both traditional BPM service delivery and emerging AI-enabled workflows, ensuring that automation, human operations, data practices, and client commitments align with Helpware’s global standards. The position functions as a strategic improvement partner — not merely a compliance checker — identifying operational risks, inefficiencies, quality issues, and opportunities to strengthen performance across global teams.

Job Responsibility:

  • Audit Program Design & Governance
  • AI-Enabled Service Delivery Audits
  • Operational Risk & Control Reviews
  • Cost, Productivity & Efficiency Audits
  • Global Standardization & Consistency
  • Reporting & Executive Communication
  • Strategic Advisory Role

Requirements:

  • Bachelor’s degree in Business, Operations, Accounting, Information Systems, or related field preferred but equivalent practical experience may be considered in lieu of a degree
  • Advanced degree preferred
  • Relevant certifications desirable (CIA, CPA, CISA, Six Sigma, PMP, or similar)
  • 8–15+ years in operations audit, BPM/outsourcing operations, consulting, or operational excellence roles
  • Experience in global service delivery environments required
  • Background in contact centers, CX, back-office operations, or digital services strongly preferred
  • Experience with AI-enabled workflows, automation, or technology-driven operations highly desirable
  • Demonstrated success building programs or functions from the ground up
  • Deep understanding of BPM delivery models and operational drivers
  • Strong analytical, investigative, and problem-solving capabilities
  • Ability to assess complex human-plus-technology systems
  • Executive-level communication and presentation skills
  • Ability to influence without formal authority
  • High integrity, objectivity, and professional skepticism
  • Strong project management capabilities
  • Comfort working across cultures and time zones
  • Balance of rigor and practicality — able to recommend realistic improvements

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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