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The Health and Science System Specialist (HSSS) is responsible for launching new products, deciding on optimal strategies for managing business relationships, understanding formulary access, and engaging in product promotion within assigned accounts. In addition, the rep is charged with sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs). The HSSS should possess customer, market and business acumen combined with strong product and disease state knowledge; demonstrate strong sales, promotional and strategic business development and management skills and in-depth customer engagement expertise in both virtual and in-person settings.
Job Responsibility:
Launching new products, deciding on optimal strategies for managing business relationships, understanding formulary access, and engaging in product promotion within assigned accounts
Sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs)
Gaining access to, calling on, and educating high value clinicians, key targets, influencers, and decision makers within Health systems and/or their assigned accounts
Seek opportunities to compliantly gather customer and market insights, manage business relationships, understand formulary access, and engage in product promotion within their assigned accounts and/or across aligned health system affiliates
Relationship development with aligned and affiliated physician targets, KOLs, pharmacists, transition of care advocates, quality directors, pharmacy buyers and other prescription enablers within health system owned institutions, medical groups, and surrounding hospital service areas or within aligned acute care and medical group accounts
Involved in local market planning and implementation of key initiatives within these systems and accounts and coordinates compliantly with Pfizer’s Key Account Managers and Medical Outcomes & Analytics through the IAT as needed
Effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact
Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights
Strategically builds rapport and relationships with KOL’s and customers across virtual and F2F environments
Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs
Utilizes a customer centric approach to develop and deliver relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand
Utilizes enhanced product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations
Creates meaningful impact with HCPs and directs office staff to plan for customer engagements in multiple formats
Optimizes customer engagements for strategic deployment of approved Pfizer resources to support provider and patient’s needs
Demonstrates strong patient focus in supporting patients’ ability to access Pfizer products by providing relevant information to HCPs on Reimbursement, Patient Assistant Program (PAP), Pfizer hub programs, and Co-Pay Resources
Advanced ability to present terms of sale of product or existing contract terms where appropriate and with approved language
Collaborates effectively and compliantly with cross-functional colleagues, including Field Medical, Reimbursement and Key Account Management, to address customer inquiries and advance Pfizer objectives
Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively
Deep knowledge of applicable institutions/ organizations/health systems/target HCPs
Drive sales in assigned Health System and/or accounts to include affiliated institutions, Medical Groups and HCPs
Contributes to the productivity and effectiveness of the IAT, including generating and sharing insights, relationship management, pull through where appropriate
Understands and navigates the ongoing changes in the healthcare landscape
Influences customers by uncovering needs and communicating persuasively
Understands Stakeholder Mapping and the Patient Journey
Understands how to utilize insights towards local planning
Develop strategic account selling and management skills
Requirements:
Bachelor’s Degree
Minimum 2 years of previous pharmaceutical biotech or medical marketing/promotional/sales, or relevant experience
History of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability
Must live within 25 miles of the border of the territory
Valid US driver’s license and driving record in compliance with company standards
Demonstrated leadership across peer groups with the ability to sell within specialized market where third-party reimbursement and service center has been utilized
Nice to have:
Advanced knowledge of disease states, therapeutic areas, and products
Strategic account marketing, promotional, sales and management skills
Superior marketing, promotional, sales, technical and relationship building skills
Consistent, demonstrated track record of assessing account needs and bringing relevant information and resources to drive performance
Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills
Advanced ability to engage, influence and support customers throughout the marketing, promotional and sales process, excellent communication, and interpersonal and leadership skills
Enhanced change agility to quickly learn and embrace new ways of working in a rapidly changing environment
Advanced Strategic ability to work in a matrix environment and to leverage multiple resources to meet customer needs and deliver results
Demonstrated track record of strong leadership, cross functional leadership, collaboration, and effective utilization of available resources to drive performance
Strong organizational and analytical skills are also required and ability to analyze and draw appropriate conclusions using sales data/call reporting software/applications and able to adapt to Pfizer’s long-range technology adapting and learning to use new technology to deliver in bringing Pfizer information to market
Change agile and able to adapt quickly to workplace changes
Exceptional time management, and planning and organizing skills
What we offer:
Additional quarterly Sales Incentive bonus
401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Health benefits to include medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility