Internal Fraud Area Product Owner – Workflow Management, Wells Fargo

Wells Fargo

Location:
United States, Charlotte, NC ▼
Chandler, AZ

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Wells Fargo is seeking a highly capable Area Product Owner to lead the development of an internal case management and decisioning platform supporting our Enterprise Internal Fraud teams. This product will modernize investigation workflows and business rules execution by leveraging IBM Business Automation Manager (BAM) with Drools, delivering a scalable, internal solution hosted on OpenShift. This solution will enable an externalized alert generation, integrate evolving data sources for fraud investigations, and offer an enterprise-grade alternative to traditional SAS-based development. It also lays the groundwork for broader rules consolidation across legacy platforms-reducing cost, complexity, and risk.

Job Responsibility:

Own and execute the product area vision for internal fraud case management and rules orchestration
Define and deliver a scalable, enterprise-ready case workflow solution using IBM BAM and Drools
Enable alert ingestion and routing logic to support dynamic investigation workflows and agent actions
Collaborate with their product team, other product owners, and delivery teams to experiment, discover and deliver on the product vision
Defining and refining user stories, including business readiness stories, ensuring acceptance criteria is clearly understood by the team
Team product owner writing of clear and concise features
Collaborate with the delivery team to refine features
Maintain a healthy backlog of items that are linked appropriately (story → feature → epic)
Accepting user stories after they have met the acceptance criteria and the definition of done
Maintaining continuous and cadenced communication with the product manager and delivery teams
Coordinating with business analysts, delivery coordinators, POs, and supporting roles that are shared across delivery teams
Drive backlog development for externalized decisioning logic-reducing dependency on SAS code by empowering analysts through no-code/low-code rule design
Ensure alignment with internal fraud strategies, operations, and risk/compliance requirements
Collaborate with fraud analysts, engineering, legal, and compliance partners to define reusable business rules and workflow patterns
Partner with development and infrastructure teams to deliver a secure, internally hosted OpenShift-native solution with no external data exposure
Manage complex dependencies, prioritize delivery milestones, and escalate impediments across integrated teams
Lead two or more delivery teams through agile product practices, ensuring customer value is achieved at every release
Advocate for reuse and enterprise design thinking-positioning this solution as a future standard across multiple fraud and risk domains

Requirements:

7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience
7+ years of experience of product ownership experience, preferably in workflow or rules-based product delivery
Deep understanding of case management lifecycles, alert management, and workflow orchestration in regulated environments
Familiarity with IBM Business Automation Manager and Drools or similar rule engine technologies
Strong experience with users stories, epics and features
Experience delivering container-native solutions (e.g., OpenShift, Kubernetes)
Strong experience with Agile, leading Scrum Teams and collaboration tools (e.g., Mural, Jira, Confluence)
Proven success in aligning technical outcomes to complex business and risk mitigation needs
Experience in fraud or financial crimes investigation processes
Hands-on knowledge of SAS, business rule migration, or decisioning platforms
Familiarity with internal hosting architectures and secure data controls
Strong communication and stakeholder engagement skills across business, technical, and risk domains
Track record of delivering modernization efforts in legacy-dense environments

What we offer:

Diversity, equity and inclusion in the workplace
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process

Additional Information:

Job Posted:
April 26, 2025

Expiration:
May 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Internal Fraud Area Product Owner – Workflow Management

Wells Fargo

Location:United States, Charlotte, NC ▼Chandler, AZ

Category:IT - Software Development

Contract Type:Not provided