Internal Customer Account Manager

• Estimate customer enquiries via MIS system
• Create product specifications and raise production tickets
• Liaise with suppliers and manage purchase orders for repro work
• Coordinate with Planning to oversee orders through production to completion
• Communicate proactively with clients to manage expectations and deliver results
• Build and maintain strong working relationships to drive margin and repeat business
• Support stock management for client products where required
• Work with the sales team on new business and growth of existing accounts
• Manage internal and external customer relationships, providing service solutions that deliver ongoing value
• Understand customers’ market landscape to identify growth opportunities
• Serve as the primary liaison for national accounts to ensure unrivalled customer service

• Previous experience in a customer service or account management role within the packaging industry
• Strong communication skills across verbal, written, and non-verbal channels
• Customer-oriented mindset with a proactive approach to resolving issues
• Effective negotiation and collaboration skills
• Growth and results-oriented with a focus on exceeding expectations
• Highly organised, detail-oriented, and able to prioritise tasks effectively
• Strong problem-solving and time management capabilities
• Proficient in Microsoft Office: Excel, Outlook, Word, PowerPoint
• Experience with MIS systems

Knowledge of packaging and packaging production methods and technical processes is useful and looked upon favourably