Internal Creative Agency Production Design Lead

• Lead and manage the production design function within the in-house agency
• Own the execution and adaptation of creative concepts across digital and print formats including email and marketing collateral
• Maintain and evolve component libraries, templates, and design systems within Figma
• Ensure quality control, consistency, and brand integrity across all touchpoints
• Collaborate with designers, copywriters, developers, and project managers to ensure timely and accurate delivery of assets
• Optimize and scale workflows for high-volume asset production
• Train and mentor junior production design artists
• Implement best practices for file organization, version control, and handoff to development
• Contribute to process improvement and tooling decisions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

• 8+ years of experience in graphic or production design, preferably in an in-house agency or fast-paced creative team
• 5+ years in a leadership or senior production design role
• Advanced English skills is required, all process will be 100% in English
• Expert-level proficiency in Figma, including experience with components, auto layout, libraries, and collaborative design workflows
• Knowledge of Adobe Creative Suite (especially Photoshop, Illustrator, InDesign)
• Strong portfolio demonstrating meticulous attention to detail, consistency, and visual polish across digital formats
• Proficient in implementation of ADA accessibility standards, particularly for email design
• Excellent understanding of layout, typography, color, and visual hierarchy
• Comprehensive understanding of templates, printing specs and press ready file prep
• Comfortable working across digital and print formats
• Experience working with design systems and component libraries
• Strong communication, project management, and organizational skills
• Able to balance speed with precision and adapt to evolving priorities
• A comprehensive online portfolio showcasing your strongest work, including examples relevant to email and direct mail
• Bachelor's/University degree, Master's degree preferred

Master's degree preferred