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Internal Communications Manager

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River Island

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Location:
United Kingdom , West London

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

The Internal Communications Manager supports us to create an informed, engaged and aligned team which, in turn, enables business performance and a positive workplace culture. The role leads on the planning and delivery of clear, timely and compelling communications that support River Island’s business goals, including the management of our broadcast channels.

Job Responsibility:

  • Build a strong understanding of the business’ strategy, audiences and ways of working to identify communications opportunities and create clear, compelling communications
  • Develop communication campaigns and plans aligned to business strategy, delivered to time and budget, meeting defined objectives
  • Produce quality written and visual content for a range of channels, adhering to River Island’s style guidelines
  • Use formal and informal measurement to review communications against defined objectives and improve future communications
  • Build strong stakeholder relationships with people across the business, including executives and senior directors, supporting them to define communication requirements and provide sound internal communications advice
  • Regularly visit stores and other workplaces to maintain understanding of the business, develop people-centred content and learn about communication challenges and preferences
  • Manage the day-to-day delivery of internal communications channels, including the intranet and streamed events, ensuring they are accessible, user-friendly and effective
  • Develop and maintain governance guidelines and processes for the intranet, ensuring page owners are trained and maintaining up-to-date content to drive user engagement
  • Use measurement to review channels and drive continuous improvement
  • Develop and maintain the communications calendar to enable planning and alignment
  • Tender for and manage external suppliers of creative and technical services
  • Identify and re-purpose internal content for use in recruitment channels
  • Make recommendations for and lead ad hoc projects aimed at improving the Internal Communications’ service offering
  • Work collaboratively with other teams to develop and deliver joined-up internal and external communications

Requirements:

  • Experience developing and delivering internal communications to an operational workforce across multiple locations
  • Experience producing content for a variety of mediums (e.g. intranet articles, townhall scripts, printed materials)
  • Experience managing communication channels, including digital platforms
  • Experience advising and influencing senior leaders on communication approaches, including aligning messages and channels to difference audiences
  • Ability to successfully build and manage stakeholder relationships
  • Strong written communications, verbal communications and interpersonal skills
  • Comfortable working in a changing environment and/or with ambiguity
  • Comfortable working independently, including visiting other workplace locations to generate content
  • Good organisational, planning and time management skills
  • Strong attention to detail

Nice to have:

  • Experience using new and innovative communication channels
  • Experience creating and editing videos
  • Experience using graphic design software and tools (e.g. Canva)
  • Experience of supporting cultural or organisational change through internal communications
  • Experience of employer brand communications
What we offer:
  • Generous 50% staff discount
  • On-site bargain staff shop
  • Discounts, benefits, financial advice, wellbeing solutions through the Retail Trust
  • Free onsite gym
  • Subsidised restaurant & café
  • Various social events
  • Enhanced maternity, paternity, adoption & fertility treatment support
  • Flexible working
  • Payday and summer early finish Fridays
  • Give as you earn scheme
  • ‘Giver Island’ day each year with matched funding
  • Support with upskilling through on the job training and qualifications
  • Succession plan for progression
  • Generous bonus scheme
  • Private pension plan
  • Option to opt in for healthcare through AXA
  • 25 days paid holiday exclusive of Bank Holidays
  • Option to purchase additional holiday twice a year

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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