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We are brave, we are ambitious, we are honest, and we are Citizen! Do you thrive off creating and leading communication that genuinely inspires colleagues? Do you enjoy working with people at all levels to build connection and drive engagement? At Citizen, we recognise how fundamental internal communication is to our success. We’re looking for a brilliant Internal Communication Business Partner who will help colleagues feel connected to Citizen’s purpose, vision and values, and inspired about where we’re heading. Working alongside a skilled team of internal communications professionals, you’ll lead our channel strategy to deliver positive change and enhance the colleague experience. Highly organised and proactive, you’ll also lead on colleague events that resonate with people at all levels of the organisation. You’ll bring strong internal communications experience and excellent stakeholder relationship skills, using these to coach leaders and build greater connectivity across Citizen. You’ll be confident working closely with Executive leadership teams and will take the lead on how we communicate with line managers, equipping and supporting them to engage their teams effectively. If you’re a specialist internal communications professional with outstanding relationship building skills and high emotional intelligence, we’d love to hear from you. This is a rare opportunity to shape internal communication at Citizen and to lead communications that truly reach colleagues across geographically dispersed locations.
Job Responsibility:
Develop and deliver a consistent narrative that aligns with Citizen’s overall strategy, purpose, values, and behaviours
Lead our internal communication channels, using research methods to meet the needs of colleagues
Coach leadership teams to deliver impactful employee communication
Build outstanding relationships with leaders, becoming their go-to advisor for internal comms
Work proactively with colleagues across Citizen, guiding communication activities that reflect who we are
Requirements:
Exceptional communicator with an ability to translate complex business materials into compelling content for a range of internal communications channels
Experience of developing and delivering communication strategies
Experience of working on change programmes
Experience of managing and leading multi-channel communications
Excellent writing skills, storytelling, and people-centred communications
Extensive knowledge and experience of the full range of comms channel mix
Nice to have:
IOIC/CIM/CIPR qualifications
What we offer:
Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Organisational sick pay
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Competitive Salary
Comprehensive health insurance and wellness programs
Flexible working hours and generous leave policies
Access to training programs and career development resources