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In this Internal Communications role, you will act as a strategic leader for HR Internal Communications, embedding the HR communications framework and ways of working across the function. You will drive best‑practice adoption, ensuring all messaging aligns with group‑wide internal communications priorities and reinforces our commitment to excellence, inclusion, and customer focus. You will oversee the delivery of clear, consistent operational communications for colleagues across the business, ensuring they support our vision for continuous improvement by sharing insights, elevating success stories, and celebrating milestones that matter. You will also collaborate closely with senior leaders and stakeholders to ensure communications play a central role in effective change management.
Job Responsibility:
Act as a strategic leader for HR Internal Communications, embedding the HR communications framework and ways of working across the function
Drive best‑practice adoption, ensuring all messaging aligns with group‑wide internal communications priorities
Oversee the delivery of clear, consistent operational communications for colleagues across the business
Collaborate closely with senior leaders and stakeholders to ensure communications play a central role in effective change management
Support performance, inclusion, and customer outcomes by establishing and managing a robust measurement and reporting matrix
Analyse insights and feedback to refine plans
Be responsible for developing communication capability across the function, providing guidance, tools, and training
Monitor emerging trends and innovations in internal communications, recommending enhancements
Implementation of Target Operating Model, business development, and financial and non-financial resource allocation
Strategic support to and oversight of demand pipeline and the book of work
Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation
Management of people plan, talent development and succession planning
Communication with internal and external stakeholders, management of communication channels
Participation in compliance activities such as SMR and other regulatory registrations/certifications
Management of all organisational/team requirements relating to technology, real estate, people and communications
Enablement of oversight of risk management and compliance with internal and external requirements
Cost control and workforce management of the Business/Function
Requirements:
Experience in internal communications within a large, complex, or group-based organisation
Proven ability to deliver communications that align with group strategies and reinforce a culture of high performance, inclusion, and customer-centricity
Strong analytical skills, with experience in designing and implementing measurement frameworks focused on team and customer/client outcomes
Exceptional written and verbal communication skills, able to engage and inspire diverse audiences
Excellent organisational and project management skills, adept at managing multiple priorities
Collaborative and strategic mindset, with a track record of building effective relationships across all levels of the business
What we offer:
Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
Encouragement to embrace mobility and explore operations