Internal Account Manager Jobs

5G Communications Ltd.

Location:
United Kingdom, High Wycombe

Category:
Sales

Contract Type:
Not provided

Salary:

27000.00 - 29000.00 GBP / Year

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Job Description:

Internal Account Manager role at 5G Group, specializing in Telephone Systems, Lines and Calls, Data/Broadband Solutions and infrastructure. The group aims to expand through organic growth and acquisition of franchise bases.

Job Responsibility:

Act as first line for customer contact and update details via internal CRM within agreed SLAs
Perform outbound calling to update customers on queries (faults, invoicing, contracts)
Manage and coordinate workloads, progress reports, and service updates for business and customers
Ensure customers have the best experience with the 5G service
Deliver outstanding Customer Service to Franchisees and Stakeholders
Answer and deal with incoming telephone calls promptly and professionally using CRM
Maintain tasks and ensure adherence to company processes & procedures
Deal with incoming invoice queries
Liaise with 3rd parties and departments for prompt resolution
Maintain positive working relationships with customers
Ensure orders are fulfilled seamlessly
Work within a team and manage own workload
Communicate fluidly with other departments
Co-ordinate dialogue and input from team members at all levels to meet customer needs
Ensure all work is carried out in accordance with operational procedures
Build brand within Franchise Groups
Build on established relationships with key personnel
Fully understand customers business requirements
Take ownership of customer requirements
Create and implement communications and marketing strategies to franchise groups
Implement new ideas and report concerns within the team
Drive growth by upselling products and services
Perform administrative duties when required

Requirements:

Experienced in Customer Service/Sales environments
Exceptional in written and oral communication
Able to develop knowledge and acquire new skills
Able to work in a fast-paced environment and adapt to fluid change
Having a high attention to detail

Nice to have:

Account Management
Customer Experience
Customer Insight
New Product Launches
Sustainability
Growth Strategies
Business Transformation
Change Management

What we offer:

20 days holiday + Bank Holidays + ability to purchase more holiday
Flexible working policy
Friendly office environment

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Internal Account Manager