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Countrywide Healthcare is a leading provider of healthcare products and services, committed to delivering excellence and innovation to care providers across the UK. As we continue to grow and evolve, we are looking for a proactive and detail-oriented Internal Account Manager join our dynamic team. This role is pivotal in driving account development, identifying growth opportunities, and ensuring exceptional service delivery. Additionally, the Internal Account Manager will provide vital support to our National Account Managers, assisting with quote preparation, pricing administration, and general sales coordination.
Job Responsibility:
Manage a portfolio of commercial customers and house accounts, ensuring high levels of satisfaction and retention
Identify and pursue opportunities to grow revenue within existing accounts through upselling, cross-selling, and strategic engagement
Develop account plans and maintain regular contact with customers to understand their needs and business objectives
Monitor account performance and proactively address any issues or concerns
Assist National Account Managers with quote generation, pricing updates, and tender support
Maintain and update customer-specific price lists and ensure accuracy across systems
Coordinate with internal departments (e.g., finance, logistics, customer service) to ensure smooth execution of customer requirements
Participate in internal meetings and contribute to the development of sales initiatives
Requirements:
Proven experience in a pricing, sales support, or administrative role (preferably within healthcare or B2B environments but not essential)
Strong numerical and analytical skills with high attention to detail
Proficiency in Microsoft Excel and CRM systems (e.g., Salesforce, Dynamics)
Excellent communication and interpersonal skills
Strong communication and relationship-building skills
Ability to manage multiple tasks and deadlines in a fast-paced environment
Commercial awareness and understanding of margin and cost structures
Experience working collaboratively across departments
What we offer:
Pension scheme
Virtual GP for you and your household
Reward Gateway Discount Card – savings from over 800 retailers
Buy and sell holiday scheme
Enhanced maternity and family friendly leave
Full training and great opportunities for professional development