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Join Our Team at Smurfit Westrock! Smurfit Westrock Zedek, the manufacturer of high-quality retail displays, POS material and consumer packaging, printed in both offset and digital printing. Our production location is located in the Netherlands, our Sales & Studio departments are located in Germany (Münster & Frankfurt) and England (Leicester) in addition to the Netherlands. Internal Account Manager – Smurfit Westrock Zedek UK. Hybrid: 3 days based in Leicester Office/ 2 days WFH. Are you looking for your next career move in sales support and account management? We have an exciting opportunity for an Internal Account Manager to join our team in Leicester. This role is perfect for someone who thrives in a fast-paced commercial environment and is passionate about delivering exceptional customer service while ensuring smooth and efficient processes. The role is based in our Leicester Office and reports to the UK Sales Director.
Job Responsibility:
Act as a vital link between customers, account managers, and internal departments
Manage customer accounts and handle requests
Prepare accurate quotations and follow up promptly to ensure customer satisfaction
Maintain strong client relationships and support account managers
Monitor delivery schedules and stock levels
Assist with transport and delivery queries
Process sales orders from entry through to invoicing
Identify customer needs and areas for improvement, providing timely feedback and solutions
Work closely with internal teams to streamline processes and enhance efficiency
Manage supplier requests and trade orders
Requirements:
Experience using ERP and CRM systems
Strong MS Excel skills
Excellent communication abilities
Logical thinking and problem-solving skills
Capacity to multitask and prioritise effectively under pressure
Confident and flexible approach
Previous experience in packaging, Point of Sale, or a manufacturing environment would be an advantage
Nice to have:
Previous experience in packaging, Point of Sale, or a manufacturing environment
What we offer:
Competitive salary and benefits package
Supportive and collaborative team environment
Opportunities for career growth and professional development