Internal Account Manager

As an Internal Account Manager, your primary focus will be on retaining and strengthening relationships with valued customers. Here's a glimpse of your key responsibilities: Manage existing customer accounts and ensure their needs are met efficiently. Communicate daily with clients via email and phone, providing top-notch customer service. Identify opportunities to grow business within existing accounts and increase sales. Estimate and provide timely quotations to clients. Handle customer non-conformance reports (NCRs) with thorough investigation and resolution. Attend customer meetings, both on-site and at customer premises. Collaborate with external suppliers for various processes and manage artwork submissions. Support the Sales Team: Assist the Sales and New Business Team with the booking of production work. Accurately input new customer orders into internal systems. Provide updates to the Sales Team on repeat business and liaise with customers on new enquiries. Generate various customer reports regularly and organise deliveries with the warehouse.