Internal Account Manager

• Taking full ownership of a portfolio of accounts within a defined territory, ensuring strong relationships are built to establish profitable growth
• Proactively pursuing new business and taking back market share from competitors and protect and grow web share across our customer base
• Understanding our key differentiators as a business, using a consultative approach to offer quality, innovation and value add solutions to our customers and managing customer accounts in accordance with Arco processes and ways of working
• Robust quotation management and conversion
• Managing allocated sales leads with customers in accordance with business process and SLA’s
• Utilising the pricing tool and market knowledge to deliver maximum margin growth
• Analysing data and insight to make informed decisions, utilising all available resources to deliver growth and build effective account plans to strengthen customer relationships
• Developing and executing a call cycle plan that enables full customer/contact coverage across a defined customer base
• Maintaining and updating customer and sales opportunity information accurately through the daily use of CRM

• Proven track record of success in delivering sales objectives
• Experience with virtual selling – using telephone and video – in a B2B environment
• Knowledge of customers, their requirements for health and safety products and services and their customer service needs
• Ability to build relationships cross functionally, working with central functions to deliver excellent customer service
• Commercially astute, with an understanding of margin, how it is calculated and its impact on the business
• Excellent understanding of digital sales channels, social media and online performance management
• Strong relationship building skills
• Excellent IT skills/CRM proficient

Experience working with SAP C4C would be advantageous

• Competitive starting salary plus uncapped commission
• 32 days holiday inclusive of bank holidays which rises with service, plus the option to purchase up to 5 more days each calendar year
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24-hour access to our Employee Assistance Programme
• Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards