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The Four Seasons Hotel Beijing is looking for Intern who shares a passion for excellence and who infuse enthusiasm into everything they do. Working in Front Desk, Intern reports to Front Desk Manager.
Job Responsibility:
Checks in guest in an efficient and friendly manner
Assures that guest assigned type of room requested and the correct rate is charged
Arranges for luggage to deliver to guest room
Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodates special requests whenever possible
Resolves customer complaints
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Interaction with guest will be in person and by phone
Requirements:
High school education
Good communication and writing skills in Russian and English
Mandarin speaking is a must
Work authorization in China is required
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Various staff activities and celebrations including birthday leave