Intern to the Network Operations Center, Robert Bosch Sp. z o.o.

Robert Bosch Sp. z o.o.

Location:
Poland, Łódź

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are currently seeking a highly motivated and skilled student to join our team. As a member of our team, you will have the opportunity to work with cutting-edge technologies and gain valuable experience. If you are a student looking to gain valuable experience, we encourage you to apply for this exciting opportunity!

Job Responsibility:

1st Level Support: The initial point of contact for clients seeking assistance
Responsible for triaging and categorizing incoming support requests, user, and system incidents
Provides basic troubleshooting and issue resolution
Escalates complex issues, contacts the 3rd level support team, LNP (Local Network Partner), WAN providers
Utilize tools such as: Network Node Manager i (NNMi), Service Management Tool (SMT), Jira, Knowledge Management System (KMS)
Gain knowledge in LAN, WAN, WiFi network related topics, ITIL processes
Assist with bug and issue resolution
Collaborate with network, server, storage engineers

Requirements:

Willingness to perform primary support for WAN, LAN, WiFi issues
Familiarity with IT Network basic topics (Cisco, Juniper, router, switch)
Knowledge of Microsoft packet, Windows
Proficiency in English language
Good communication skills
Team player (international environment)

What we offer:

Paid internship based on a civil-law contract
Hybrid work mode with the office in Łódź
Flexible working hours
Prepaid LunchPass card
Special conditions for the MultiSport Card
Support and training to help you grow
A fun, supportive team and a modern office

Additional Information:

Job Posted:
May 23, 2025

Employment Type:

Parttime

Work Type:

Hybrid work

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Intern to the Network Operations Center