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Intern - Service Experience Department

India, Bengaluru · Job Posted June 28, 2026
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Job Responsibility

  • Support projects related to Express Delivery, Same Day Assembly & Delivery, and Buy Back Service initiatives
  • Conduct competitor mapping and benchmarking of service offerings, delivery models, pricing strategies, and customer experience practices
  • Analyze customer journeys and identify opportunities to improve convenience, efficiency, and satisfaction across service touchpoints
  • Gather and interpret customer needs and feedback through research, observations, surveys, and store visits
  • Assist in evaluating service performance and identifying gaps in customer experience and operational execution
  • Support studies related to delivery experience, assembly services, and post-purchase customer interactions
  • Visit markets and competitor locations to conduct analysis and collect relevant insights on retail and service practices
  • Carry out surprise visits to IKEA stores to observe and evaluate service execution and customer experience standards
  • Prepare reports, dashboards, presentations, and recommendations using Excel, Power BI, and other MS Office tools
  • Collaborate with internal stakeholders across Service Experience, Fulfilment, Sales, and Customer Support teams to support ongoing initiatives
  • Monitor industry trends and best practices related to retail services, last-mile delivery, and customer engagement
  • Support ad-hoc projects and initiatives related to service strategy and customer experience improvement

Requirements

  • Curious, analytical, and customer-focused with a strong interest in improving retail services and customer experiences
  • Understanding customer expectations, analyzing market trends, and supporting service development projects
  • Proactive, detail-oriented, comfortable working with data, customer insights, and cross-functional stakeholders
  • Strong interest in retail operations, service innovation, and customer journey improvement, especially in areas such as express delivery, same day assembly & delivery, and buy back services
  • Good knowledge of Excel, Power BI, and MS Office tools
  • Comfortable working with reports, dashboards, and presentations
  • Open to travelling for market visits, competitor benchmarking, and surprise visits to IKEA stores

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