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Intern, Jr. Help Desk Engineer

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Southeast Utilities of Georgia LLC

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Location:
United States , Denver and Boulder

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

20.00 USD / Hour
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Job Description:

Congruex is looking for an Intern, Jr. Help Desk Engineer to join our corporate team. This Jr Help Desk Engineer role will be responsible for maintaining a high caliber of customer service in regard to troubleshooting, maintenance, and training customers on tools/hardware.

Job Responsibility:

  • Respond to all user requests via emails, phone calls and walk-ins
  • Create, manage and work all ticket requests in the IT ticket management system
  • Resolve all level one and some low level two IT related issues
  • Escalate unresolved issues to senior IT support
  • Coordinate and follow-up on all tickets for all levels of support
  • Provide detailed information regarding the solution of all tickets
  • Add resolutions of recurring issues to the IT knowledge base
  • Install, maintain and troubleshoot all software and application related issues
  • Install, repair and replace all desktops, laptops, mobile devices, printers, VOIP phones, scanners and copiers
  • Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
  • Coordinate the creation of all new user accounts
  • Assist users with managing all user accounts
  • Assist with special projects as deemed necessary
  • Assist cybersecurity team with mitigation and remediation efforts as requested

Requirements:

  • High school degree or equivalent
  • Must be enrolled in an accredited university/college program or a very recent graduate with a bachelor or grad degree
  • Must be at least 18 years of age
  • Punctual
  • ontime for work, and ontime delivery of commitments
  • Excellent written and verbal communication skills
  • Self-motivated and able to work without supervision
  • Energetic and eager to tackle new projects and ideas
  • Ability to maintain confidential information
  • A positive can-do attitude and openness to trying things new ways
  • Working knowledge of hardware (desktops, laptops, mobile phones, printers, copiers and VOIP phones)
  • General networking (TCP/IP, DNS, and WINS)
  • Windows 10
  • MS Office, Adobe Products, and WEB applications
  • Experience performing virus removal in applications such as malware
  • ITIL training preferred
  • MacOS working knowledge of setup, install of apps and troubleshooting connectivity preferred

Nice to have:

  • Accustomed to working in a fast paced and changing environment
  • Deadline driven, self-motivated, and technically savvy
  • Excellent verbal and written communication skills
  • Superior time management skills
  • Strong attention to detail
  • Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities
  • Critical thinking skills
  • make assessments and provide solutions to problems
  • Superior customer service. Dedication to providing customers “White Glove Service”
What we offer:
  • Competitive compensation
  • Health benefits
  • Wellness resources
  • 401(k) retirement planning
  • Employee recognition and leadership development programs

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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