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Change perspective. Shape the future. Brose invests in new technologies and business areas for a successful future. Let´s shape our future together. Are you ready for a career change? Then apply now for the following opening!
Job Responsibility:
Intern - IT operating
1st Level support for server
network and application related incidents
Single point of contact for Local IT
Solving problems according to documentation like start / stop services
reboot server
password reset etc.
Initiate and coordinate escalation procedures during disruptions
Perform approved operational tasks and actions
Perform approved operational tasks for operation systems Unix
Windows and databases (Oracle
MSSQL)
Perform approved operational tasks
In case of escalation identify the person responsible for affected system or application and initiate the escalation process based on a good understanding of IT-Organization/Processes (who is responsible for the application or processes)
Use the standard ITIL procedures by having a good understanding of the Brose CMDB
IT Service Management
Change and Incident processes
Monitoring of Monitoring tools for alerts and their escalations
Install
Configure
monitor
troubleshoot
update/upgrade and manage related reports towards the Brose group backup environment
He / she is also responsible for the audit support and restore tests on need basis
Resolve the incidents / alerts on agreed areas like Backup server
File System
etc.
Requirements:
Windows OS
VMware (ESXi
Vcenter client) Unix (AIX) and Linux (SLES) Networking Basics
ITIL Processes
L1 technical Support in IT companies
24x7 Rotating shifts
Ready to learn new technology
Should be able to identify and set the priorities
Should be able to perform under pressure situation