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Intern Digital Service Operations

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IKEA

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Location:
Netherlands , Haarlem

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join IKEA as an IT Intern in Digital Service Operations and help us support our end users with their technical needs. Work in a collaborative team where your contributions make a real impact. Gain hands-on experience with end-user support, ticket management, problem management, and hardware installations.

Job Responsibility:

  • Handle end-user requests and provide technical support
  • Manage tickets and assist with problem resolution
  • Install and register new hardware, including laptops, mobile devices, monitors, printers, and peripherals
  • Collaborate with the Digital Service Operations team to ensure smooth operations
  • Maintain confidentiality and professionalism while dealing with a wide variety of people

Requirements:

  • Following an IT-related study with a minimum level of MBO 3 and the internship is part of your educational program
  • Demonstrate ability to handle end-user requests
  • Excellent communication skills, both written and verbal (in Dutch and English)
  • Knowledge with electrical devices and computer hardware, including laptops, mobile devices, monitors, printers and peripherals
  • Any experience with ticketing system is a plus
  • Has the ability to deal with a wide variety of people with tact, courtesy and professionalism while often maintaining confidentiality
  • Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care

Nice to have:

  • Any experience with ticketing system
  • Having a driving license or access to a car
What we offer:
  • A monthly internship allowance of €340 gross (based on 38 hours)
  • A supportive environment where you can grow and make a difference
  • Informal, open work atmosphere
  • Fun, educational, and dynamic place to intern and develop yourself
  • Company car if needed

Additional Information:

Job Posted:
April 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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