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Intern, Customer

United States · Job Posted April 12, 2026
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Job Description

Zuora’s Customer Success organization helps customers realize maximum value from their investment in Zuora. The Customer Success Strategy & Operations team supports both the CS organization and our customers by building the processes, tools, and systems that enable Customer Success to operate effectively at scale. We are looking for a detail-oriented intern to support operational and analytical work during a temporary coverage period. In this role, you will work closely with Strategy & Operations managers to support digital and scaled Customer Success programs and test emerging AI-driven workflows, with data analysis and reporting as core supporting activities. The work is hands-on and execution-focused, well suited for someone who enjoys working with data, systems, and clearly defined processes, and who wants exposure to how Customer Success strategy is executed in a SaaS environment.

Job Responsibility

  • Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance
  • Compare AI outputs against source systems and documented business rules
  • Perform structured validations and track findings to support iteration and improvement
  • Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents
  • Support campaign tracking and iteration based on results
  • Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs)
  • Build and maintain reports in Excel (formulas, pivot tables, basic data modeling)
  • Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports
  • Document report logic and data sources to ensure repeatability
  • Help manage and prioritize incoming reporting, analysis, and operational requests
  • Support the creation and maintenance of process decks, documentation, and written materials used by the CS team
  • Support quarter-end, planning, and initiative-related analysis as needed

Requirements

  • Currently pursuing a degree in business, operations, analytics, information systems, or a related field
  • Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing)
  • Strong Excel skills (formulas, pivot tables)
  • Comfortable working with data across multiple systems and learning new tools quickly
  • High attention to detail, strong organization, and clear written communication

Nice to have

  • Experience through coursework or personal projects exploring more advanced AI use cases, such as building simple agents or end-to-end workflows
  • Exposure to CRM or analytics systems
  • Prior experience in reporting, analysis, or operations-focused roles or coursework
  • Experience with Salesforce reporting

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