Intern Business Operations Assurance

• Operational Governance: Enforce business operations policies and procedures
• monitor adherence to regulatory and internal compliance standards
• Assurance & Risk Management: Implement assurance controls to prevent revenue leakage
• perform root cause analysis on operational incidents and drive corrective actions
• ensure AML/CFT compliance and FATF R.16 data completeness across payment flows
• Provides end‑to‑end management and continuous monitoring of product and service profiles within the platform, ensuring system integrity, compliance, and seamless customer experience across all supported services
• Reconciliation & Settlement: Oversee daily reconciliations for wallet-to-bank, NPS transactions, and merchant payments
• Ensure the reconciliations and settlement of all the 3rd parties transactions and Agents’ Commissions
• Change Control & Interoperability: Participate in the Interoperability Change Control Board (CCB) to review systems changes
• validate impact of changes on ISO 20022 data completeness and interoperability integrity
• Reporting & Analytics: Prepare dashboards and reports on operational KPIs, exceptions, and assurance metrics
• provide insights for process improvement and automation opportunities
• Stakeholder Engagement: Liaise with M-Pesa Technical Teams, MIS, Fintech partners, NPS operator, both AML and Regulatory compliance teams, and
• support audits and regulatory reviews with evidence and documentation

• Bachelor’s degree in Business Management/ Statistics and Mathematics Computer Science and Information Technology/ Economics, or any related field (NQF Level 6 or higher)
• certification in Business Analysis or Risk Management (advantageous)
• 3 years in Management Information Systems within Financial Services or mobile money sector
• 2+ years in Business Assurance, Reconciliation & Settlement, and/or Business Intelligence roles
• Familiarity with all relevant Payment and Settlements Regulations and Financial Service governing Laws as published by Central Bank of Lesotho
• Financial Systems Knowledge
• Strong analytical and problem-solving skills
• Advanced Excel and SQL for data analysis
• Data Analysis & Visualization
• Process Automation & Optimization
• Excellent communication and stakeholder management
• Knowledge of operational resilience and governance principles

certification in Business Analysis or Risk Management