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To ensure operational excellence and compliance by managing business processes, implementing assurance mechanisms, and driving efficiency across financial services operations. The role focuses on governance, risk management, reconciliation, and quality assurance for systems supporting mobile money and digital financial services.
Job Responsibility:
Operational Governance: Enforce business operations policies and procedures
monitor adherence to regulatory and internal compliance standards
perform root cause analysis on operational incidents and drive corrective actions
ensure AML/CFT compliance and FATF R.16 data completeness across payment flows
Provides end‑to‑end management and continuous monitoring of product and service profiles within the platform, ensuring system integrity, compliance, and seamless customer experience across all supported services
Reconciliation & Settlement: Oversee daily reconciliations for wallet-to-bank, NPS transactions, and merchant payments
Ensure the reconciliations and settlement of all the 3rd parties transactions and Agents’ Commissions
Change Control & Interoperability: Participate in the Interoperability Change Control Board (CCB) to review systems changes
validate impact of changes on ISO 20022 data completeness and interoperability integrity
Reporting & Analytics: Prepare dashboards and reports on operational KPIs, exceptions, and assurance metrics
provide insights for process improvement and automation opportunities
Stakeholder Engagement: Liaise with M-Pesa Technical Teams, MIS, Fintech partners, NPS operator, both AML and Regulatory compliance teams, and
support audits and regulatory reviews with evidence and documentation
Requirements:
Bachelor’s degree in Business Management/ Statistics and Mathematics Computer Science and Information Technology/ Economics, or any related field (NQF Level 6 or higher)
certification in Business Analysis or Risk Management (advantageous)
3 years in Management Information Systems within Financial Services or mobile money sector
2+ years in Business Assurance, Reconciliation & Settlement, and/or Business Intelligence roles
Familiarity with all relevant Payment and Settlements Regulations and Financial Service governing Laws as published by Central Bank of Lesotho
Financial Systems Knowledge
Strong analytical and problem-solving skills
Advanced Excel and SQL for data analysis
Data Analysis & Visualization
Process Automation & Optimization
Excellent communication and stakeholder management
Knowledge of operational resilience and governance principles
Nice to have:
certification in Business Analysis or Risk Management