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Customer loyalty is driven by trust, differentiated membership experiences and positive perceived value. Membership Rewards, Amex’s longstanding loyalty program, has been one of our most important levers in achieving those. This role is at the forefront of boosting Amex’s brand presence through the upholding and transformation of Membership Rewards to suit evolving customers’ needs.
Job Responsibility:
Digitization of Membership Rewards redemption – support the enhancement of digital redemption platforms such that the user experience is customer-centric and intuitive
Expansion of redemption options – propose new rewards options to improve prospective and existing members’ perception of Membership Rewards, and to solidify Amex’s brand proposition
Crafting and implementation of member communications to generate awareness of the above initiatives and drive redemption results
Support the selection and onboarding of the third-party dedicated for gift card and merchandise redemption
Requirements:
Currently pursuing a degree in Business Administration, Marketing, or a related field
Excellent written and verbal communication skills in Chinese and English
Eager to learn, initiate new ideas and contribute in a collaborative environment
Organized, attentive to details, and able to manage multiple tasks
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
What we offer:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program