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Intermediate Systems Administrator Operations Support Specialist

https://www.randstad.com Logo

Randstad

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Location:
Canada , North York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

330.15 - 369.56 CAD / Hour
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Job Description:

Our client is looking for an Intermediate Systems Administrator/Operations Support Specialist for a 18 month contract in North York.

Job Responsibility:

  • Provide ongoing support for critical business and operational activities for the Immunization and Infectious Disease Management Solution to meet the diverse data and business needs of professionals across the province
  • Perform Tier 1 business help desk and service support
  • Log calls received via e-mail or phone into an automated incident management system and provide resolution in a timely and efficient manner ...
  • Escalate to the next tier of support for complex issues or problems
  • Administer SharePoint, Jira and Confluence for the branch and provide metrics as needed
  • Track reported problem, issue, or system failure using the automated incident management system and provide report daily
  • Prepare process and technical documentation for the products to be used by PHUs and other Vaccine Management Solution users
  • Run routine reports in production and non-production environments either directly and/or through other partners
  • Create ad-hoc reports as needed and deliver the same to management
  • Co-ordinate communication, collection and storage of active reports for analysis

Requirements:

  • 5+ years of experience working with federal/provincial/broader public-sector healthcare providers
  • Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices, and ability to produce technical documentation that comply with industry standard practices
  • In-depth knowledge of industry standard such as Project Management Institute (PMI) and Public Sector I&IT project management methodologies
  • Knowledge and experience with Public Sector Health related projects
  • Knowledge and understanding of Ministry policy and IT project approval processes and requirements
  • Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies
  • Experience with large complex IT Health-related solutions
  • 5+ years of experience in Tier 1 business help desk and service/incident management support experience
  • Co-ordinating communication, collection and storage of active reports for analysis
  • Tracking reported problem, issue, or system failure using automatic incident management system and providing report daily
  • Creating ad-hoc reports and running routine reports in production and non-production environments – directly and through other partners
  • Preparing technical documentation for product end users
  • Administer SharePoint, Jira and Confluence for the branch and provide metrics as needed
  • Excellent knowledge of automated incident management systems, logging calls, and provide resolution in a timely and efficient manner
  • Good understanding of middleware and gateways products
  • Support for complex problems or issues and escalating as appropriate or following escalation process
  • Experience with information retrieval packages, one or more communications protocols, one or more operation systems and hardware platforms
  • Experience setting up development environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar tools
  • Experience applying industry web, architectural and security standards and best practices
  • Experience in mobile device management for various versions of cellular and tablets
  • Providing recommendations for service management process improvements
  • Designing, maintenance and management of tools for automation of different operational processes
  • Exceptional analytical, problem solving and decision-making skills
  • Demonstrated strong interpersonal, verbal and written communication, and presentation skills
  • Proven troubleshooting and critical thinking experience
  • Demonstrated ability to apply strong listening skills to facilitate issue resolution
  • Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
  • Strong facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
  • Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
  • A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines
What we offer:
  • Earn a competitive rate within the industry
  • Potential for extension

Additional Information:

Job Posted:
April 01, 2026

Expiration:
May 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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