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Our client is looking for an Intermediate Systems Administrator/Operations Support Specialist for a 12 month contract in Toronto.
Job Responsibility:
Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism
Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes
Assist with distribution of client application communications interfacing with Business Subject Matter Experts
Identify connectivity defects and assist in trouble shooting root cause
Follow all established Service Management processes, and identify opportunities for improvement
Requirements:
Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation
Knowledge of Service Management Processes with 2+ years’ experience in supporting remote clients
Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets