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Intermediate Specialized IT Consultant

https://www.randstad.com Logo

Randstad

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Location:
Canada , Toronto

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Contract Type:
Not provided

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Salary:

486.05 - 522.80 CAD / Hour

Job Description:

Do you have experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets? Do you have excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively? If so, this would be a great opportunity for you! Our client is looking for an Intermediate Specialized IT Consultant for a 12 month contract in Toronto. This is an onsite role.

Job Responsibility:

  • Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
  • Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
  • Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
  • Identify application defects and assist in complex trouble shooting and root cause analysis
  • Follow all established Service Management process and identify opportunities for improvement

Requirements:

  • Knowledge and Skills/Experience: Microsoft Great Plains 2016, 2018
  • Logibec MMS (Materials Management System)
  • BSSI HFM (Health Financial Management)
  • OTR
  • AODA compliance
  • MS Teams
  • MS Excel
  • MS Power Point
  • Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
  • Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
What we offer:
  • Earn a competitive rate within the industry
  • Potential for extension

Additional Information:

Job Posted:
March 11, 2026

Expiration:
May 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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