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Do you have experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets? Do you have excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively? If so, this would be a great opportunity for you! Our client is looking for an Intermediate Specialized IT Consultant for a 12 month contract in Toronto. This is an onsite role.
Job Responsibility:
Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
Identify application defects and assist in complex trouble shooting and root cause analysis
Follow all established Service Management process and identify opportunities for improvement
Requirements:
Knowledge and Skills/Experience: Microsoft Great Plains 2016, 2018
Logibec MMS (Materials Management System)
BSSI HFM (Health Financial Management)
OTR
AODA compliance
MS Teams
MS Excel
MS Power Point
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively