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Randstad Logo Randstad · IT - Administration

Intermediate Specialized It Consultant

Canada, Toronto · Job Posted May 30, 2026
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Job Description

We are seeking an analytical and client-focused Intermediate Specialized IT Consultant to provide high-quality Tier 2 subject matter expertise and technical support for a large-scale Healthcare Human Resources Information System (HRIS). In this role, you will manage service requests and incident resolution pipelines to ensure seamless payroll, scheduling, and financial operations for 177 corporate clients and over 31,000 healthcare employees. Acting as a critical technical liaison, you will coordinate directly with database administrators, network engineers, and privacy specialists to troubleshoot defects, isolate root causes, and champion ITIL-aligned service delivery.

Job Responsibility

  • Deliver responsive, time-sensitive Tier 2 technical and application support through the Footprints ticketing system across a suite of core enterprise software networks
  • Administer and support modules within the Quadrant Workforce system (including HR, Payroll, Scheduling, Leave Management, and QSS modules) to ensure continuous, accurate payroll processing
  • Diagnose software defects, perform root cause analysis, and provide specialized application support for Microsoft Dynamics Great Plains (2016/2018), Logibec MMS (Materials Management System), and BSSI HFM (Health Financial Management)
  • Serve as the central communication point between end-users, Database Administrators (DBAs), System/Network Administrators, and Privacy and Security Specialists
  • Manage the end-to-end ticket lifecycle—triaging, prioritizing, categorizing, and resolving service requests, technical incidents, and systemic problems
  • Adhere to established Service Management protocols while proactively identifying opportunities to streamline workflows and optimize remote client-support operations
  • Ensure all issue resolutions, data modifications, and system interactions conform to strict personal health information protection acts and AODA compliance guidelines

Requirements

  • 5+ years of dedicated experience supporting remote enterprise clients, navigating structured IT service management processes, and managing defect lifecycles in ticketing systems like Footprints
  • 2+ years of hands-on experience working directly within the healthcare technology sector
  • Robust working knowledge of personal health information protection legislative requirements and their practical application within active healthcare databases
  • Proven experience supporting or operating within Microsoft Great Plains (2016/2018), Logibec MMS, and BSSI HFM environments
  • Excellent problem-solving, listening, and multi-tasking capabilities
  • Elite customer service, interpersonal, and consultation skills
  • Intermediate to advanced proficiency using Microsoft Office products, including Excel, PowerPoint, and Teams

What we offer

  • Massive Enterprise Scale: Deepen your professional portfolio by supporting a robust, highly critical infrastructure serving over 31,000 essential frontline personnel
  • Multi-Platform Technology Exposure: Gain daily operational exposure across a diversified software landscape spanning ERP, HRIS, inventory, and health financial management suites
  • Highly Collaborative Role: Maximize your visibility by coordinating directly with system engineers, database administrators, and cyber-security specialists
  • Predictable Day Schedule: Benefit from a structured, stable business-hours timeline in a professional enterprise environment
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