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At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.
Job Responsibility:
Build ML-based anomaly detection and pattern recognition systems
Enhance telemetry with smart tagging and metadata for better AI insights
Develop event-driven workflows and self-healing systems using AI triggers
Automate incident response with generative AI and custom AI agent orchestration
Use time-series forecasting and predictive modelling to anticipate failures
Optimise infrastructure with AI-powered autoscaling and cost-aware resource allocation
Build scalable, fault-tolerant systems in a cloud-native environment
Participate in on-call rotations and lead incident response for critical systems
Skilled in API integration for streamlined data exchange and system connectivity
Run internal AIOps workshops and help teams adopt AI maturity models
Champion responsible AI practices and ethical automation
Requirements:
5+ years' experience in software engineering
Experience with SRE principles
Experience with AI/ML in production environments
A passion for automation, intelligent systems, and operational excellence
Strong debugging, problem-solving, and system design skills
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