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Intermediate Finance Agent - Refunds

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Air Canada

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Location:
Canada , Winnipeg

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Category:
Finance

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Contract Type:
Not provided

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Salary:

22.89 CAD / Hour
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Job Description:

Location: Winnipeg, MB, Canada (onsite) Starting Salary: $22.89/hour Branch: Controller Category: Unionized (IAMAW) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. It's important to know that Precision is key: This role demands a meticulous eye for detail, ensuring even the smallest payroll discrepancies are caught and corrected in a highly complex environment. Innovation drives success: We're looking for a proactive thinker who approaches challenges with creativity and determination, always seeking smarter, more efficient ways to get things done. Adaptability is essential: The ideal candidate thrives in a fast-paced setting, juggling multiple responsibilities while expertly navigating the nuances of various union agreements and regulations.

Job Responsibility:

  • Process refund and credit requests promptly in accordance with regulatory requirements and Air Canada policies
  • Apply established procedures, training materials, and reference documents to complete refund and credit functions accurately
  • Determine refund/credit eligibility using manuals, tariffs, fare rules, and pricing resources
  • Review customer requests and conduct research to provide accurate and appropriate responses
  • Apply relevant policies and fare rules to issue correct refunds or decline ineligible requests
  • Build and maintain strong working relationships with internal departments and external partners
  • Communicate with customers via email and telephone in a professional and service-oriented manner

Requirements:

  • Strong organizational skills
  • Excellent written and verbal communication skills
  • High degree of interpersonal skills
  • Strong customer service skills
  • Ability to work independently and in a team environment
  • Good judgement and ability to prioritize duties/tasks
  • Proficient in multi-tasking
  • Proficient in Microsoft Office, Excel experience required
  • Ability to learn and use various industry specific computer programs
  • Travel and Tourism Diploma (asset)
  • Experience in the airline or travel industry
  • Knowledge of ticketing, fares, fare rules, and taxation (asset)
  • Tariff training
  • Familiarity with airline and city codes
  • Experience with GDS or reservation systems
  • Ability to represent the airline with professionalism, representing the best of the Air Canada brand
  • Minimum one (1) year office experience
  • Accounting knowledge, an asset

Nice to have:

  • Travel and Tourism Diploma
  • Knowledge of ticketing, fares, fare rules, and taxation
  • Accounting knowledge
What we offer:
  • Pension program
  • Employee Share Ownership Program
  • Profit Sharing
  • Health, dental, and life insurance for you and your family
  • Air Canada's recognition program (Shine)
  • Generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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