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Randstad Logo Randstad · Call Center

Intermediate Account Analyst

Canada, Markham 19.56 - 19.57 USD / Hour · Job Posted July 06, 2026
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Job Description

Are you a customer service professional with previous experience in a fast paced call center environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst to work a 6 month assignment in support of their Markham location (hybrid role). The successful candidate will work at a rate of $19.57 per hour, and work supporting Markham, ON office. Note: This role is transitioning to a hybrid role of on-site and remote work. All training will be completed on site and is approximately 2 weeks in duration. Contact Center Hours are Monday – Friday 8am – 8pm. Shift is scheduled for 8hrs (7.5 hrs paid). Core shifts are based on tenure and business needs.

Job Responsibility

  • Call Centre Billing Representative, handling approximately 50 inbound calls per day
  • Provide brilliant customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers
  • Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters
  • Act as Company Ambassador in supporting inbound billing inquiries
  • Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues
  • Interpret and identify the customer’s needs and respond appropriately and professionally
  • Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry
  • Take ownership of customer relations through service and commitment to follow through

Requirements

  • 1-2 years’ experience in a contact center environment preferably within insurance/banking industry
  • Ability to multi-task in a fast-paced setting
  • Quick to adapt to an evolving surrounding
  • Professional telephone/email skills and etiquette
  • Proficiency in word processing, excel and various web-based programs/Windows applications
  • Clear and concise supportive communication and interpersonal skills
  • Analyze and resolve customer concerns (problem solving skills)
  • Attendance and punctuality are imperative
  • Flexible to work in rotating shifts

What we offer

  • Gain experience working for a well-known insurance company
  • Earn a rate of $19.57 per hour
  • Full time hours on a 6 month contract
  • MUST be available for shifts Monday-Friday 8 am-8 pm
  • Hybrid role 50% of the time
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