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Interlibrary Services Associate

k-state.edu Logo

Kansas State University

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Location:
United States , Manhattan

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Category:
-

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Contract Type:
Employment contract

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Salary:

37527.00 - 47843.00 USD / Year ▼
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Job Description:

The interlibrary services associate supports K-State by managing resource sharing, facilitating access to library materials, and coordinating requests with libraries locally, nationally, and internationally. The interlibrary services associate is responsible for processing day-to-day borrowing, document delivery and lending requests. This full-time position reports to the library resource coordinator and will supervise one to two student employees.

Job Responsibility:

  • Monitor and process incoming borrowing and lending requests
  • Communicate directly with patrons and other libraries to help resolve difficult situations and ensure high-quality customer service and satisfaction
  • Monitor ILL email accounts and respond to inquiries on the same day
  • Operate scanning equipment and edit PDFs as needed
  • Collaborate with colleagues in the library user services department as needed to ensure good customer service
  • Supervise student employees, includes hiring, orientation, training and evaluation
  • Coordinate with K-State's central mail to ship materials to non-U.S. libraries

Requirements:

  • High school diploma (or equivalent)
  • Three years of relevant experience

Nice to have:

  • Understanding of resource sharing
  • Experience with an integrated library system
  • Experience providing reference services
  • Demonstrated strong analytical and problem-solving skills
  • Working knowledge of standard computer office applications (e.g., Word, Excel, Access)
  • Strong customer service orientation
What we offer:
  • health and life insurance
  • retirement plans
  • generous paid time off

Additional Information:

Job Posted:
March 19, 2026

Expiration:
April 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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