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As Hotel Manager, you’ll take ownership of the hotel operation—providing strong leadership and clear direction to ensure every guest enjoys a memorable, best-in-class stay. With a focus on performance, you’ll drive both financial results and team development, ensuring we meet and exceed targets while creating a supportive, guest-first culture. You’ll be hands-on when required, but also commercially focused—monitoring the entire guest journey and optimising service delivery across departments. You’ll embed company standards, champion operational excellence, and help establish the hotel as a recognised and respected name within the local community.
Job Responsibility:
Take ownership of the hotel operation—providing strong leadership and clear direction to ensure every guest enjoys a memorable, best-in-class stay
Drive both financial results and team development, ensuring we meet and exceed targets while creating a supportive, guest-first culture
Be hands-on when required, but also commercially focused—monitoring the entire guest journey and optimising service delivery across departments
Embed company standards, champion operational excellence, and help establish the hotel as a recognised and respected name within the local community
Requirements:
A natural people-person with infectious energy
Someone who takes pride in making others feel welcome
A team player who thrives in a fast-paced, ever-changing environment
Excellent communication skills and attention to detail
Prior experience in a similar role (ideally in a branded environment)
Ability to lead with purpose and people-first passion
Ability to go the extra mile to create a seamless and enjoyable guest experience, handling challenges with professionalism and care
Ability to build positive, motivated teams who strive for high standards and continuous improvement
Ability to remain calm, flexible, and focused, even in busy or unexpected situations
Ability to bring structure, confidence, and clarity to every interaction
Ability to manage time well, stay ahead of the day’s priorities, and help others do the same
Understanding of the numbers, knowing the business inside out, and confidently leading with commercial and financial insight
What we offer:
Discounted stays across our all our venues
50% off food and drinks across our hotels, bars and restaurants
Exclusive wellness offers at our spas and leisure clubs
Exclusive access to savings on shopping, cinemas trips and fun days out
Development opportunities from apprenticeships to leadership programs
Monthly Superstar Awards
Long-Service Awards starting from just one year of service—plus enjoy extra annual leave
Recommend a Friend bonus
Access to confidential Employee Assistance Programme anytime, anywhere