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The Interim General Manager – Hotel Operations is responsible for maintaining stability, continuity, and excellence across hotel staff, guest experience, and daily operations. This leader will oversee operational functions, support the sales team, drive performance metrics, and manage an active pipeline while ensuring seamless service delivery.
Job Responsibility:
Serve as the #2 or #3 leader in the organizational structure, reporting directly to the CIO
Manage room rates, pricing strategies, and occupancy levels to optimize revenue
Oversee housekeeping and maintenance departments, ensuring quality standards and timely issue resolution
Lead the management of meeting spaces, banquets, and special events, ensuring smooth coordination and guest satisfaction
Ensure efficient day‑to‑day hotel operations across all functional areas
Support the sales team by overseeing sales reports, tracking KPIs, and contributing to revenue‑driving strategies
Maintain staffing stability, promote guest satisfaction, and uphold brand standards throughout the interim period
Requirements:
Extensive hotel industry experience with strong operational and leadership capabilities
Background with major property brands such as Marriott Bonvoy, Hilton, Hyatt, or experience within casino resorts or amusement park hospitality environments strongly preferred
Proven ability to adapt quickly, assess operational needs, and immediately step into a leadership role
Exceptional people skills within a hotel setting, including staff leadership, conflict resolution, and guest relations
Strong understanding of hotel operations, including front desk, housekeeping, maintenance, banquets/events, and revenue management