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Seeking a Director of IT to lead technology strategy and operations across a global environment in the custom picture frame industry. The company designs and distributes premium wood moulding and accessories, provides digital tools and business solutions, and delivers high levels of quality and service to customers worldwide. It is a values‑based organization focused on customer‑centric digital capabilities and continuous operational efficiency. This is a hands‑on, relationship‑driven leadership role managing a small internal team while directing a largely outsourced IT operating model. As a player‑coach, this leader will enable the business through the right technology tools, strong vendor partnerships, and practical process improvement across global operations.
Job Responsibility:
Lead and mentor the internal IT Manager
Provide guidance to outsourced partners managing infrastructure, app support, and cybersecurity
Foster a collaborative, service‑oriented culture across warehouses, sales, and corporate teams
Align work across the five IT capability areas
Serve as primary point of contact for the India‑based MSP, cybersecurity partners, ERP/WMS vendors, CRM/ecommerce providers, and ByteWorks
Hold vendors accountable for SLAs and coordinated support
Work with parent‑company cybersecurity and internal audit to align standards and improve maturity
Oversee global websites and ecommerce platform performance and evolution
Partner with Marketing, Sales, and Product on customer‑facing digital capabilities
Manage outsourced development and ensure secure, scalable, high‑quality digital experiences
Oversee integrations with ERP, CRM, and backend systems
Provide escalation support for complex technical issues
Participate in troubleshooting, system improvement, and technology decisions
Support ERP, WMS, CRM, ecommerce, and related integrations
Ensure stable, secure, efficient IT operations globally
Oversee IT asset management, licensing, and procurement
Maintain a strong cybersecurity posture with internal and outsourced partners
Identify and prioritize improvements across operations, customer experience, and continuity
Lead projects such as system upgrades, hardware refreshes, cloud adoption, and process optimization
Partner with business stakeholders globally to scope and deliver initiatives
Requirements:
8–12+ years progressive IT experience, including leadership
Experience managing MSPs
Strong technical foundation across infrastructure, networking, cloud, and enterprise applications (Microsoft shops with AWS and Azure)
Background in distribution, manufacturing, or similar environments
Ability to balance leadership, vendor management, and hands‑on work
Strong communication and relationship skills
Experience working in Microsoft shops with AWS and Azure
Nice to have:
Experience with mid‑market ERP/WMS systems, including legacy and AS‑400
Experience with ecommerce and customer‑facing digital tools
Familiarity with cybersecurity frameworks and outsourced security models