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Tier4 Group Logo Tier4 Group · IT - Administration

Interim Director of Information Technology

United States, Johns Creek · Job Posted March 01, 2026
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Job Description

Seeking a Director of IT to lead technology strategy and operations across a global environment in the custom picture frame industry. The company designs and distributes premium wood moulding and accessories, provides digital tools and business solutions, and delivers high levels of quality and service to customers worldwide. It is a values‑based organization focused on customer‑centric digital capabilities and continuous operational efficiency. This is a hands‑on, relationship‑driven leadership role managing a small internal team while directing a largely outsourced IT operating model. As a player‑coach, this leader will enable the business through the right technology tools, strong vendor partnerships, and practical process improvement across global operations.

Job Responsibility

  • Lead and mentor the internal IT Manager
  • Provide guidance to outsourced partners managing infrastructure, app support, and cybersecurity
  • Foster a collaborative, service‑oriented culture across warehouses, sales, and corporate teams
  • Align work across the five IT capability areas
  • Serve as primary point of contact for the India‑based MSP, cybersecurity partners, ERP/WMS vendors, CRM/ecommerce providers, and ByteWorks
  • Hold vendors accountable for SLAs and coordinated support
  • Work with parent‑company cybersecurity and internal audit to align standards and improve maturity
  • Oversee global websites and ecommerce platform performance and evolution
  • Partner with Marketing, Sales, and Product on customer‑facing digital capabilities
  • Manage outsourced development and ensure secure, scalable, high‑quality digital experiences
  • Oversee integrations with ERP, CRM, and backend systems
  • Provide escalation support for complex technical issues
  • Participate in troubleshooting, system improvement, and technology decisions
  • Support ERP, WMS, CRM, ecommerce, and related integrations
  • Ensure stable, secure, efficient IT operations globally
  • Oversee IT asset management, licensing, and procurement
  • Maintain a strong cybersecurity posture with internal and outsourced partners
  • Identify and prioritize improvements across operations, customer experience, and continuity
  • Lead projects such as system upgrades, hardware refreshes, cloud adoption, and process optimization
  • Partner with business stakeholders globally to scope and deliver initiatives

Requirements

  • 8–12+ years progressive IT experience, including leadership
  • Experience managing MSPs
  • Strong technical foundation across infrastructure, networking, cloud, and enterprise applications (Microsoft shops with AWS and Azure)
  • Background in distribution, manufacturing, or similar environments
  • Ability to balance leadership, vendor management, and hands‑on work
  • Strong communication and relationship skills
  • Experience working in Microsoft shops with AWS and Azure

Nice to have

  • Experience with mid‑market ERP/WMS systems, including legacy and AS‑400
  • Experience with ecommerce and customer‑facing digital tools
  • Familiarity with cybersecurity frameworks and outsourced security models
  • ITIL, network/security, or cloud certifications
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