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360 Resourcing Solutions Logo 360 Resourcing Solutions · Consulting

Interim Director of Advice Services

United Kingdom, London Employment contract 80000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

The Director of Advice Services provides strategic leadership for Toynbee Hall’s Advice Services Directorate, ensuring the delivery of high-quality, accessible and impactful services that support people experiencing poverty, financial hardship, social exclusion and inequality.

Job Responsibility

  • Lead the strategic direction and development of the Advice Services Directorate
  • Contribute to organisational strategy and planning as a member of the Senior Management Team
  • Ensure services align with Toynbee Hall’s mission, strategic objectives and organisational priorities
  • Work with Finance colleagues to develop budgets, forecasts and financial plans across the Directorate
  • Ensure services operate within agreed budgets and deliver value for money
  • Monitor financial performance across contracts, grants and programmes, identifying risks and opportunities
  • Lead the development and delivery of the Directorate’s growth strategy
  • Identify new funding, commissioning and partnership opportunities
  • Lead the development of bids, tenders and funding proposals
  • Provide strategic oversight of all contracts, grants and service agreements
  • Lead negotiations with commissioners, funders and delivery partners
  • Ensure effective contract management processes are embedded across the Directorate
  • Provide strategic oversight across all advice services including debt, welfare benefits, generalist advice, legal advice, Macmillan services and prison-based advice programmes
  • Ensure services are integrated where appropriate and provide a seamless client journey
  • Drive innovation and continuous improvement across all service areas

Requirements

  • Experience of leading large-scale advice, support, health, justice or community services and projects
  • Proven experience of business development, income generation and securing funding or contracts
  • Experience of leading complex partnerships / multi-agency programmes
  • Experience of negotiating and managing significant contracts, grants and service agreements
  • Strong understanding of service quality, governance, compliance and risk management
  • Experience of budget management, financial planning and working with finance colleagues to support effective financial oversight
  • Ability to build relationships and influence at senior level with funders, commissioners, regulators and strategic partners

Nice to have

  • Experience of working within or alongside the Money and Pensions Service (MaPS)
  • Experience leading within a senior Advice Services Directorate
  • Experience in developing or delivering advisor training and technical supervision
  • Understanding of criminal justice or mental-health service environments

What we offer

  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
  • After 2 years: +3 extra days of leave
  • After 3 years: +1 additional day
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
  • Enhanced Sick Pay
  • Enhanced Maternity & Paternity Leave
  • Employee Eyecare Vouchers
  • Employee Assistance Programme
  • Mental Health First Aid
  • Tenancy Deposit Scheme
  • Interest-Free Season Ticket Loan
  • Cycle to Work Scheme
  • Charity Mentoring Network
  • Westfield Health Cash Plan
  • Perk Box
  • Life Insurance
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