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An exciting opportunity has opened for an Interactive Operations Executive to join our client’s growing team. You will help manage day-to-day operations in the online betting and iGaming space, working closely with customers and internal teams to keep things running smoothly. If you enjoy fast-paced tasks, clear communication, and solving problems, you could be the right fit. You will help our client build trusted relationships with clients, triage issues, and track metrics to measure success. We are looking for someone who thrives in a growing, regulated environment. In this role you will help manage support flows, onboarding, and client communication, ensuring a high level of service and timely responses across channels. You will document processes, contribute to the knowledge base, and assist with onboarding new customers to reduce friction and speed up setup.
Job Responsibility:
Respond to support tickets
Onboard new customers
Answer client emails and chats
Manage day-to-day operations in the online betting and iGaming space
Work closely with customers and internal teams
Build trusted relationships with clients
Triage issues
Track metrics to measure success
Manage support flows, onboarding, and client communication
Ensure a high level of service and timely responses across channels
Document processes
Contribute to the knowledge base
Assist with onboarding new customers to reduce friction and speed up setup
Work with operations, product, and customer support teams to improve processes and service
Requirements:
1-2+ years in iGaming, sports betting, or betting and gambling