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Interactive Operations Executive

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Van Kaizen

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

An exciting opportunity has opened for an Interactive Operations Executive to join our client’s growing team. You will help manage day-to-day operations in the online betting and iGaming space, working closely with customers and internal teams to keep things running smoothly. If you enjoy fast-paced tasks, clear communication, and solving problems, you could be the right fit. You will help our client build trusted relationships with clients, triage issues, and track metrics to measure success. We are looking for someone who thrives in a growing, regulated environment. In this role you will help manage support flows, onboarding, and client communication, ensuring a high level of service and timely responses across channels. You will document processes, contribute to the knowledge base, and assist with onboarding new customers to reduce friction and speed up setup.

Job Responsibility:

  • Respond to support tickets
  • Onboard new customers
  • Answer client emails and chats
  • Manage day-to-day operations in the online betting and iGaming space
  • Work closely with customers and internal teams
  • Build trusted relationships with clients
  • Triage issues
  • Track metrics to measure success
  • Manage support flows, onboarding, and client communication
  • Ensure a high level of service and timely responses across channels
  • Document processes
  • Contribute to the knowledge base
  • Assist with onboarding new customers to reduce friction and speed up setup
  • Work with operations, product, and customer support teams to improve processes and service

Requirements:

  • 1-2+ years in iGaming, sports betting, or betting and gambling
  • Strong written and verbal communication
  • Good time management
  • Problem-solving
  • Attention to detail

Additional Information:

Job Posted:
April 06, 2026

Work Type:
Remote work
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