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We are an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide human-centred solutions that lead to positive outcomes. We do this with multidisciplinary teams of strategists, architects, developers, designers and analysts working closely alongside client stakeholders and end users.
Job Responsibility:
Join our multidisciplinary team designing and delivering innovative, user-centred digital public services for Government and Private Sector clients
Be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences
Be a pragmatic team player with an appreciation of both business and user needs, keen to develop their 'T-shaped' skills and not afraid to take on new challenges
Work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors
Be open to working in different locations for different clients
Be happy to meet in our London office and travel as client needs dictate
Requirements:
Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns
Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines
Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases
Designs simple, intuitive, and accessible digital services that meet user needs and business objectives
Takes an end-to-end view of services, creating effective, user-centred interactions across channels
Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements
Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code-based prototypes
Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes
Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base
Facilitates workshops, co-design sessions, and user testing to explore problems, generate ideas, and validate solutions
Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services
Contributes to design standards and design systems, maintaining consistency across services and interfaces
Supports service transformation by improving the efficiency, speed, and usability of public services
Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels
Strong technical literacy, able to understand high-level technical processes, constraints, and concepts
Recognises and works within project constraints, supporting teams to deliver value to clients and users
Supports and coaches teams and stakeholders in user-centred design and agile ways of working
Contributes to internal culture, tools, processes, and capability development
Contributes to the development of the Design practice and the Interaction Design community of practice
Mentors, coaches, supports and manages colleagues
Supports thought leadership, case studies, and insights showcasing interaction design expertise
Contributes to client proposals and presentations to help win new projects
What we offer:
Competitive Salary
Bonus Scheme
Private Healthcare Insurance
25 Days Annual Leave + Bank Holidays
Up to 10 days allocated for development training per year