Intensive Case Manager Job at Hello Neighbor (Pittsburgh)

Job Description

Hello Neighbor is seeking a Preferred Communities Intensive Case Manager as a key member of the Family Health Services team supporting the successful stabilization, self-sufficiency, and integration of highly vulnerable refugees and ORR-eligible immigrants. The Preferred Communities Intensive Case Manager is responsible for providing a continuum of care through culturally and linguistically appropriate case management services to refugees, SIV’s, and Afghan parolees after their 90-day resettlement period and who possess at least one or more of the following vulnerabilities: minors (under 18), young adults without parents, single-parent households, elderly, LGBTQ+, HIV positive, social/psychological disorders, substance dependency, disability or medical condition, secondary migrant, and survivors of torture/sexual gender based violence. The case management goals are individualized in nature and span across various aspects of individual, familial, and/or household self-sufficiency. This includes but is not limited to physical healthcare navigation, mental health resource attainment, school-related issues, and others. This position aims to address issues with a lens of trauma-informed care and focuses on assisting clients in attaining stability and self-sufficiency. This position will include working with other Hello Neighbor programs as well as external facilitation of care coordination teams.

Job Responsibility

Conduct intakes, assessments, and develop comprehensive, self-sufficiency plans for clients in accordance with Preferred Communities guidelines
Provide direct and indirect intensive case management services based on individualized service plans
Support clients with complex and high-acuity needs through ongoing engagement, follow-up, and stabilization support
Assist clients in achieving self-sufficiency goals as soon as appropriate, while accounting for identified vulnerabilities
Apply trauma-informed, culturally responsive practices across all aspects of service delivery
Provide extended cultural orientation across service domains as needed
Participate in Office Hours on Wednesdays on an alternating schedule with other team members from the Family Health Services department
Facilitate care coordination teams as needed to assist clients in navigating healthcare and social service systems
Initiate referrals to necessary community-based services as client needs are identified
Advocate for the appropriate and consistent use of interpretation services across internal and external service providers, including medical and social service systems
Assist with crisis situations as they arise, in collaboration with the program team and supervisor
Provide transportation resource navigation, including access to the Medical Assistance Transportation Program (MATP) and conduct bus trainings
Support appointment coordination and follow-up to reduce barriers to care and service access
Adhere to Hello Neighbor’s confidentiality guidelines and ensure appropriate handling of sensitive information
Participate in regular supervision meetings and relevant staff meetings
Other duties as assigned

Requirements

Master’s degree in social work, public health, human services, or a related field
Four (4) or more years of relevant and/or applicable experience, with demonstrated ability to effectively work with refugee and immigrant communities
Willingness and ability to work in a fast-paced, multicultural environment
Valid driver’s license, access to a personal vehicle, and proof of insurance
Personal auto insurance with a minimum $300,000 single combined limit of liability coverage
Alignment with and support of Hello Neighbor’s mission and core values
Flexibility to work occasional evenings and weekends as needed
Bilingual or multilingual skills preferred, particularly in priority languages (e.g., Dari, Pashto, Arabic, Swahili, Rohingya, Burmese, Ukrainian, French)
Demonstrated ability to appropriately utilize interpretation services
Digital literacy and the ability to learn and navigate new software systems
Knowledge of social service and healthcare systems
medical or behavioral health experience is a significant plus
Ability and willingness to participate in rotating on-call responsibilities as required by program needs
Energetic, motivated, and hardworking
Demonstrated strong interpersonal skills, characterized by compassionate, courteous, cordial, and professional interactions with diverse colleagues, program members, and the community
Ability to take direction and work independently, as well as collaboratively
Able to take initiative and manage multiple tasks and projects at a time
Passion for community building, refugee and immigrant rights
Cultural sensitivity and the ability to work effectively with people from diverse backgrounds. Possesses cultural competencies relevant to the communities served, also cultural humility and empathy.
Excellent writing, communication, and organizational skills
Experience in resettling refugees a strong plus
Thorough understanding of issues pertinent to refugees and immigrants
Living migration experience and fluency in other languages a plus
Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24)
Mandatory Reporter and/or PSEA training may also be required depending on job requirements

Nice to have

Bilingual or multilingual skills
Experience in resettling refugees
Living migration experience and fluency in other languages
Medical or behavioral health experience

What we offer

Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid)
generous PTO policies
paid holidays
participation in employer-sponsored retirement savings with employer match (after 12-months’ employment)

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Intensive Case Manager

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