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As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir’s implementation teams to support and strengthen the unique partnerships with Palantir’s client’s user base. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers’ continued success. Come help solve the world’s hardest problems.
Job Responsibility:
Provide desk-side training to analysts
Train analysts/operators in a classroom setting
Staff the Help Desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues
Provide feedback to the Palantir engineering team about product
Requirements:
U.S. citizenship
TS/SCI clearance eligibility
Experience fusing intelligence capabilities in support of operations
Information management experience including data analysis and data integration
Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration
Prior experience with Palantir Gotham required
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
Ability to travel domestically and internationally 25% of the time
Ability to work independently and as part of a team
Strong knowledge of Excel
Nice to have:
Additional experience with Palantir Gaia and Palantir Foundry is a plus
Military/Special Operation/Law Enforcement experience is a plus
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