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As an Intelligent Analyst for eCommerce, you will support profit protection across the Currys estate in the UK and Ireland. Your focus will be on mitigating fraud, loss, and courier-related issues within the online business. You will deliver actionable intelligence, lead audits, and provide recommendations to improve profitability across eCommerce and non-stock holding cost centres.
Job Responsibility:
Delivering intelligence products and strategic assessments to inform eCommerce profit protection decisions
Conducting monthly audits across eCommerce operations and non-stock holding cost centres, analysing results to identify drivers of loss and opportunities for improvement
Leading analysis of returns fraud and courier loss, visiting warehouses as needed, and ensuring controls are proportionate, effective, and operationally practical
Working closely with Fraud Operations, Supply Chain, and B2B eCommerce teams to recommend continuous improvements and mitigate financial losses
Supporting civil recovery cases and conducting key control processes, including DPA requests related to eCommerce transactions
Promoting and supporting the use of Auror for fraud monitoring and reporting across the online business
Collaborating with leadership to drive actionable insights, enhance audit effectiveness, and strengthen profit protection measures
Requirements:
Strong analytical skills with experience in data analysis, problem solving, and providing actionable solutions
Experience with data visualisation tools such as Power BI
Accuracy, logical reasoning, and lateral thinking to address complex loss and fraud challenges
Strong commercial acumen and the ability to balance risk with business priorities
Excellent communication skills, able to build relationships and influence stakeholders at all levels
Nice to have:
Experience in fraud, intelligence, or investigations