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Integrations Expert

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Ramp

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Location:
United States , New York, NY ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

107000.00 - 164550.00 USD / Year
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Job Description:

Ramp is looking for an Integrations Expert to join our Customer Experience team, specializing in ERP and HRIS integrations. Ramp's ERP integrations are one of the core differentiated features of the platform, enabling finance teams to save time and money through seamless and automated coding and syncing of their financial information from Ramp to their core systems of record. As an Integrations Expert, you'll be the final escalation point for complex sync and configuration issues, owning high-sensitivity cases across platforms like NetSuite, QuickBooks, Sage Intacct, Xero, and Workday. This role is a hybrid of advanced technical troubleshooting, customer-facing support, and internal systems improvement.

Job Responsibility:

  • Serve as the expert point of contact for ERP/HRIS integration escalations via chat, email, and live Zoom support
  • Resolve 85–95% of escalated sync/configuration issues without engineering intervention
  • Scope platform gaps, propose architectural fixes, and advocate for system-level improvements in collaboration with Product, Engineering, and Implementation teams
  • Lead documentation for edge cases and systemic issues—updating playbooks, error indexes, and Guru cards
  • Run enablement sessions and mentor IC5 Integration Specialists across ERP workflows and tools
  • Identify recurring customer friction and platform constraints, contributing to product discovery and tool prioritization

Requirements:

  • 2–4 years of experience supporting ERP/HRIS integrations or working in B2B SaaS customer support/solutions roles
  • Proven success resolving complex sync/config issues in at least one of the following ERPs: NetSuite, Sage Intacct, QuickBooks (Online/Desktop), or Xero
  • Proven ability to use customer insights and support data to influence product improvements
  • Strong judgment under ambiguity with the ability to make decisions on the fly and coach others
  • Comfortable with configuration consoles, admin panels, and cross-system troubleshooting
  • Excellent written and verbal communication
  • Comfort with using support tooling (Zendesk, Salesforce, or equivalent) and working cross-functionally with Product, Sales, and Engineering teams
  • Basic familiarity with APIs, file formats (e.g., CSV, JSON), and accounting software integrations
  • Curiosity, adaptability, and a customer-first mindset
  • Willingness to lead customer-facing calls and drive action in cross-functional settings

Nice to have:

  • Experience using Zendesk (macros, triggers, custom objects)
  • Familiarity with SQL or interpreting JSON/API payloads
  • Background in FinTech, accounting, or HR software environments
  • Prior enablement or technical training experience
What we offer:
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)
  • Offers Equity

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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